Summary
Overview
Work History
Education
Skills
Education Certificates
Workplace Training Modules Certifications
Personal Note
Certification
Timeline
Generic

Brooke Feehely

Brisbane,QLD

Summary

To be a kind, compassionate human being who is dedicated to helping people in need.

I take great pride in being a professional women in the workplace with over 20 years experience of customer service in many settings. I am reliable, positive, energetic, motivated and extremely driven. I always go above and beyond with meeting the needs of my clients / customers. Highly adaptable to addressing diverse cliental and needs. I strive with effort and thought to meets goals and targets that have been set for me, work well as either a leader or team player and have the ability to take direction from colleagues and listen openly to any feedback given. I am open and willing to learn new skills and love new challenges. I am a selfless person who loves giving back to the community. I have a passion for learning and for meeting people from all walks of life. I have learnt the most valuable life lessons from simply taking the time to talk and listen to people.

Support care professional, prepared to bring extensive experience in assisting individuals with daily living activities. Known for fostering collaborative environment and consistently achieving positive outcomes. Valued for adaptability, reliability, and strong communication skills.

Experienced with assisting clients in daily living activities and personal care. Utilizes effective communication and empathy to build trust and provide support. Knowledge of creating safe and nurturing environment for clients.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Support Care Person

Michoice Disability Supports
02.2024 - 12.2024
  • Improved daily living skills for clients through guidance in personal hygiene, meal preparation, and household chores.
  • Collaborated with interdisciplinary teams to develop individualized care plans tailored to clients'' needs.
  • Maintained accurate records of client progress, implementing changes to care plans as needed.
  • Managed medication administration according to prescribed schedules, ensuring proper dosage and adherence to safety protocols.
  • Conducted regular evaluations of client progress; adjusted care plans accordingly and communicated updates to relevant stakeholders.
  • Ensured compliance with regulatory standards through timely documentation and reporting of incidents or concerns.
  • Increased client independence, providing emotional support and encouragement.
  • Implemented crisis intervention strategies as needed to manage difficult behaviours or situations calmly and effectively.
  • Advocated for client needs during case conferences with healthcare providers or service agencies.
  • Trained new staff members on organizational policies and procedures; served as a mentor/resource for ongoing professional development.
  • Developed trust-based relationships with clients by demonstrating empathy, patience, and understanding during challenging situations.
  • Provided transportation for clients to appointments, social outings, and other essential activities, increasing community engagement opportunities.
  • Assisted clients in achieving their goals by offering life skills training and community integration support.
  • Facilitated meaningful interactions between clients and their families, fostering strong relationships and ongoing support networks.
  • Promoted a safe and comfortable environment with effective communication and active listening.
  • Reduced behavioural issues with the implementation of positive behaviour management techniques.
  • Coordinated recreational activities for clients that promoted physical fitness, mental stimulation, and social interaction opportunities within the community context.
  • Enhanced client satisfaction by delivering compassionate and personalized care.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery tasks
  • Completed daily shift reports, incident reports, seizure reports.
  • Completed Disability training modules

Caregiver

Home Instead Toowoomba
05.2023 - 11.2023
  • Personal Caregiver
  • Ensure clients receive their medication on time
  • Support clients with daily living
  • Companionship
  • Food prep, cooking
  • Cleaning
  • Showering and dressing
  • Transportation
  • Assist with physiotherapy
  • Planning
  • Transportation

Deckhand / Customer Service Officer

Transdev and Rivercity Ferries
02.2017 - 08.2021
  • Loading and Unloading of passengers
  • Navigational Assist
  • Passenger Assist
  • Emergency Drills
  • Rope Handling
  • Cash Handling
  • Timetable Management
  • Conflict Training
  • Supervisory Management
  • Vessel Knowledge training
  • Refuelling and Sullage
  • I have experience in Sales, Hospitality, Ticketing, Tourism, Transport, Cleaning, Early Childhood Education and in Aged Care

Education

High School Diploma -

St Margarets Anglican Girls College

Diploma of Nursing -

TAFE Queensland
03.2025

Skills

  • Medical Assist
  • Medical Recording
  • Data Entry and Maintenance
  • Shift Note Taking
  • Relationship Building Skills
  • Communication Skills
  • Procedure Adherence
  • Special Needs Kindergarten Training
  • Conflict Resolution
  • Emergency Procedure Skills
  • Hoisting, Bathing, Dressing
  • Cleaning, cooking, Food Prep
  • Time Management
  • Ordering / Counting
  • Computer Skills
  • Customer Service Skills
  • Sensitivity and Privacy
  • Productivity
  • Growth and Learning
  • Honesty
  • Infection Prevention and Control Mondule
  • Autism Spectrum Disorder Module
  • Bipolar Disorder Module
  • Communication Module
  • Effective Progress Notes Module
  • Manual Handling Part 1 / Part 2 Modules

Education Certificates

  • St Margarets Anglican Girls College, High School Diploma
  • Elements of Shipboard Safety, ESS
  • Blue Card, Current
  • Food Safety Course, Cert Qualified
  • Hand Hygiene Allied Health Course
  • White Card - Workplace Health and Safety QLD, 2023
  • Senior First Aid, 2023
  • HLTAID011, Provide first Aid
  • HLTAID010, Provide basic emergency life support
  • HLTAID009, Provide cardiopulmonary resuscitation
  • Currently Enrolled, Diploma of Nursing, TAFE Queensland
  • Yellow Card, in progress

Workplace Training Modules Certifications

  • Medical Assist
  • Recognising Diversity
  • Manual handling Curriculum in Aged Care
  • Technology for Caregivers
  • Workplace Health and Safety
  • Corona Virus
  • Infection Control
  • Food Safety for Seniors
  • Introduction to Incident Management
  • Mobility for Seniors

Personal Note

I take great pride in being a professional women in the workplace with over 20 years experience of customer service in many settings. I am reliable, positive, energetic, motivated and extremely driven. I always go above and beyond with meeting the needs of my clients / customers. Highly adaptable to addressing diverse cliental and needs. I strive with effort and thought to meets goals and targets that have been set for me, work well as either a leader or team player and have the ability to take direction from colleagues and listen openly to any feedback given. I am open and willing to learn new skills and love new challenges. I am a selfless person who loves giving back to the community. I have a passion for learning and for meeting people from all walks of life. I have learnt the most valuable life lessons from simply taking the time to talk and listen to people.

Certification

CPR / First Aid

NDIS Yellow card

Blue Card

White Card

Timeline

Support Care Person

Michoice Disability Supports
02.2024 - 12.2024

Caregiver

Home Instead Toowoomba
05.2023 - 11.2023

Deckhand / Customer Service Officer

Transdev and Rivercity Ferries
02.2017 - 08.2021

Diploma of Nursing -

TAFE Queensland

High School Diploma -

St Margarets Anglican Girls College
Brooke Feehely