Summary
Overview
Work History
Education
Skills
References
Personal Qualities
References
Timeline
Generic

Brooke Finn

East Geelong

Summary

My name is Brooke, and I am actively pursuing full-time employment opportunities. With extensive experience across various hospitality venues and customer-facing roles within corporate environments, I possess a strong background in customer service and administration. I am a highly motivated professional with a genuine passion for supporting and assisting others. In addition to my customer service expertise, I have experience in marketing, particularly in print media and social media management. I have also made significant contributions to the development of two websites, demonstrating my adaptability and technical aptitude. I am skilled at working both independently and collaboratively in team-oriented settings. My ability to thrive under pressure, coupled with my rapid learning capabilities, allows me to effectively take on new tasks and responsibilities with ease.

Overview

14
14
years of professional experience

Work History

Supervisor

X-GOLF GEELONG
11.2024 - 03.2025
  • Scheduling bookings and managing booking system (Meriq)
  • Greeting customers upon arrival and showing them to their allocated booth
  • Full bar service following Victorian RSA legislation
  • Food preparation and cooking
  • General cleaning and stock rotation
  • Stock counting and ordering
  • Social media marketing/promotional strategies
  • Simulation/electronic maintenance and cleanliness

Educator (Temporary Room Leader for 4 weeks)

GUARDIAN CHILDCARE & EDUCATION
07.2023 - 11.2024
  • Meeting and greeting families upon drop-off and pick-up periods
  • Engaging with children during free play periods
  • Educating children
  • Serving/preparing food for lunch and snack times for children
  • Changing nappies and ensuring childrens hygiene is maintained
  • Delivery basic first-aid to children
  • Working collaboratively with colleagues to ensure smooth operations and positive work environment
  • Program planning

Client Services Coordinator

HIGHTON & LORNE ACCOUNTING GROUP
05.2023 - 07.2023
  • Office administration tasks (including ad-hoc requests)
  • Reception (switchboard, client greeting & boardroom set-up)
  • Preparation of letters and reports
  • Creating spreadsheets, data entry and graphs
  • Scheduling calendar invites for management and team meetings
  • Liaising with clients, ATO and other external companies

Barista/Front of House

OLLIES CAFÉ BAR - LEOPOLD
12.2022 - 05.2023
  • Meeting and greeting clients upon arrival
  • Taking orders
  • Managing reservations
  • Running food and beverages
  • Using POS ordering systems
  • Barista
  • Preparing food
  • Taking payments and preparing bills
  • Making cocktails
  • General cleaning

Fruit & Veg / Front of house

WOOLWORTHS OCEAN GROVE
11.2022 - 12.2022
  • Customer service
  • Cashier services
  • Incoming telephone calls
  • Stock rotation and stock control
  • General cleaning duties

Front of House - Waitressing, bar work, food prep

THE DRIFTWOOD CAFE/THE COVENANT WINE BAR
01.2022 - 10.2022
  • Meeting and greeting clients upon arrival
  • Taking orders
  • Managing reservations
  • Running food and beverages
  • Using POS ordering systems
  • Barista
  • Preparing food (charcuterie boards, pizza etc)
  • Taking payments and preparing bills
  • Making cocktails
  • General cleaning

Front of House - Hosting, waitressing & bar work

THE MEX
03.2021 - 10.2021
  • Meeting and greeting clients upon arrival
  • Taking orders
  • Running food and beverages
  • Using POS ordering systems
  • Making coffee
  • Preparing food
  • Taking payments and preparing bills
  • Making cocktails
  • General cleaning

Administrative & Marketing Assistant

WINDSOR MANAGEMENT INSURANCE BROKERS
01.2018 - 01.2020
  • Office administration tasks (including ad-hoc requests)
  • Reception (switchboard, client greeting & boardroom set-up)
  • Preparation of letters and reports, adhering to branding guidelines
  • Creating spreadsheets, data entry and graphs
  • Stationery and marketing collateral audits, orders & distribution
  • Providing personal assistance to directors (wide ranging from confidential typing to making reservations)
  • Scheduling calendar invites for management and team meetings
  • Office travel bookings
  • Zoom Conferencing set-up and troubleshooting for staff
  • Office maintenance & liaison with building manager
  • Other general administration tasks, as required by the business
  • Assisting with marketing strategies and campaign development
  • Sourcing and coordinating promotional items
  • Briefing graphic designer & copywriters (including content drafting)
  • Event management
  • Management of website domains and Content Management System
  • Adhere to budgets when planning events and promotional items
  • Assisting with print management (quotation & approval process)

Client Services

AURORA SPA
01.2017 - 01.2018
  • Incoming and outgoing telephone calls
  • Ingoing and outgoing mail distribution
  • Booking appointments
  • Confirmation calls
  • Organising therapists' hours
  • Visual merchandising
  • Retail allocation
  • Data entry (client forms)
  • Spa hosting (greeting guest and general cleaning)
  • Dealing with complaint clients
  • Banking
  • Forecasting
  • Maintaining petty cash
  • Assisting with marketing, visual merchandising and social media content
  • Cleanliness of Spa Reception area

Customer Service/Cook

UNITED PETROLEUM
01.2015 - 01.2016
  • Full customer service including console operation
  • Accounting and receipting
  • Managing cash flow
  • Maintain petty cash
  • Incoming telephone calls
  • Incoming and outgoing mail distribution
  • Undertake photocopying, filing and other clerical duties, as required
  • Stock rotation and stock control
  • Barista, food preparation and service
  • Main cook for the last year
  • General cleaning duties

Customer Service/Stock Rotation

FOODWORKS
01.2011 - 01.2015
  • Customer service
  • Cashier services
  • Incoming telephone calls
  • Stock rotation and stock control
  • General cleaning duties

Education

Cert III - Health and Fitness

AUSTRALIAN FITNESS ACADEMY
01.2021

South Australian Certificate of Education -

TINTINARA AREA SCHOOL
01.2016

Skills

  • Highly self-motivated and proactive
  • Exceptionally organised and detail-oriented
  • Patient and composed in all situations
  • Mature and professional in approach
  • Quick to learn and adapt to new tasks
  • Thrive under pressure, maintaining focus and efficiency
  • Strong problem-solving skills
  • Adept at managing diverse situations effectively

References

Olivia Harrington, 0401 062 091, Centre Manager, Guardian Childcare & Education, Monica Pondeljak, 0425 457 655, Educational Leader, Guardian Childcare & Education, Madeleine White, 0429 466 571, Friend, 6+ years, Tania Bainbridge, 0419 302 464, Family friend, 20+ years

Personal Qualities

  • Highly self-motivated and proactive
  • Exceptionally organized and detail-oriented
  • Patient and composed in all situations
  • Mature and professional in approach
  • Quick to learn and adapt to new tasks
  • Thrive under pressure, maintaining focus and efficiency
  • Strong problem-solving skills
  • Adept at managing diverse situations effectively

References

References available upon request.

Timeline

Supervisor

X-GOLF GEELONG
11.2024 - 03.2025

Educator (Temporary Room Leader for 4 weeks)

GUARDIAN CHILDCARE & EDUCATION
07.2023 - 11.2024

Client Services Coordinator

HIGHTON & LORNE ACCOUNTING GROUP
05.2023 - 07.2023

Barista/Front of House

OLLIES CAFÉ BAR - LEOPOLD
12.2022 - 05.2023

Fruit & Veg / Front of house

WOOLWORTHS OCEAN GROVE
11.2022 - 12.2022

Front of House - Waitressing, bar work, food prep

THE DRIFTWOOD CAFE/THE COVENANT WINE BAR
01.2022 - 10.2022

Front of House - Hosting, waitressing & bar work

THE MEX
03.2021 - 10.2021

Administrative & Marketing Assistant

WINDSOR MANAGEMENT INSURANCE BROKERS
01.2018 - 01.2020

Client Services

AURORA SPA
01.2017 - 01.2018

Customer Service/Cook

UNITED PETROLEUM
01.2015 - 01.2016

Customer Service/Stock Rotation

FOODWORKS
01.2011 - 01.2015

Cert III - Health and Fitness

AUSTRALIAN FITNESS ACADEMY

South Australian Certificate of Education -

TINTINARA AREA SCHOOL
Brooke Finn