Summary
Overview
Work History
Education
Skills
Certification
Timeline
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BROOKE GOODRICH

Cronulla,Australia

Summary

Driven Nutrition Science graduate with a passion for the food industry, seeking to advance my career in NPD, quality assurance, or food safety. Eager to leverage my academic knowledge and hands-on experience to foster innovative product development, maintain high quality standards, and collaborate with cross-functional teams for successful product launches and regulatory compliance. I aim to contribute to a culture of excellence in food safety and quality.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Club Manager

Anytime Fitness
01.2021 - Current
  • Led a team to exceed sales and operational targets, enhancing overall efficiency and customer satisfaction
  • Developed and implemented training programs, ensuring compliance with operational standards and improving service quality
  • Managed inventory and equipment maintenance, maintaining a clean and safe environment for members
  • Crafted engaging social media content, increasing member engagement and brand visibility

Customer Service Assistant Manager

Woolworths
01.2017 - 01.2021
  • Delivered exceptional service to up to 500 customers per shift, ensuring high standards of quality and satisfaction
  • Oversaw inventory management and product labelling, ensuring compliance with store standards
  • Resolved customer complaints effectively, achieving a 100% satisfaction rate
  • Utilized POS systems for seamless transactions, maintaining accurate cash flow

Cafe Manager

Decco Cafe
01.2017 - 01.2018
  • Led a team in delivering exceptional customer service and personalized recommendations based on extensive menu knowledge
  • Oversaw food and beverage orders while enforcing food safety and hygiene standards
  • Implemented and upheld OH&S procedures and workplace policies to maintain a safe and compliant environment

Education

Bachelor of Nutrition Science -

Australian Catholic University
12-2023

Higher School Certificate -

Northmead High School
11-2017

Skills

  • Knowledge of GMP, HACCP, and quality assurance principles
  • Strong leadership and team management abilities
  • Excellent communication and interpersonal skills
  • Detail-oriented with strong organizational skills
  • Proficient in multitasking in high-pressure environments
  • Familiarity with KRONOS and ESL systems

Certification

  • Certificate III in Entertainment, TAFE NSW
  • Certificate III in Hospitality, TAFE NSW

Timeline

Club Manager

Anytime Fitness
01.2021 - Current

Customer Service Assistant Manager

Woolworths
01.2017 - 01.2021

Cafe Manager

Decco Cafe
01.2017 - 01.2018

Bachelor of Nutrition Science -

Australian Catholic University

Higher School Certificate -

Northmead High School

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