Summary
Overview
Work History
Skills
Timeline
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Brooke Grace`

Gold Coast,QLD

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Highly experienced and known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

7
7
years of professional experience

Work History

Westpac Banking Customer Service

Westpac Banking
07.2023 - Current
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
  • Processed various transactions with accuracy and according to bank standards and legal requirements.

Medical Receptionist

Eatons Hill Medical Centre
01.2023 - 07.2023
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.

Student Enrollment Advisor

Keypath Education
12.2020 - 12.2022
  • Finalized and processed enrollment applications.
  • Met or exceeded enrollment and retention goals consistently.
  • Provided policy information and maintained enforcement.
  • Communicated details about available classes, materials and services.
  • Reached out to applicants via calls, texts, emails and social media.
  • Provided prospective or new students with information about educational and career planning, university resources and academic programs.

VIP Manager (on Weekends)

Kenjin Nightclub
04.2021 - 05.2023
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Childcare Worker

Tiny Legends
11.2018 - 11.2020
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Promoted good behavior with positive reinforcement methods.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Planned and guided age-appropriate tasks like reading, crafts and [Type].

Customer Service

Mcdonalds
09.2016 - 10.2018
  • Processed orders, service requests and applied information to customers.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.

Skills

  • Persuasive Communication
  • Lead Generation
  • Outbound Calling
  • Warm Calling
  • Product and Service Knowledge
  • Results-Driven
  • Sales Expertise
  • Appointment Scheduling
  • Sales Proficiency
  • Professional Communication

Timeline

Westpac Banking Customer Service

Westpac Banking
07.2023 - Current

Medical Receptionist

Eatons Hill Medical Centre
01.2023 - 07.2023

VIP Manager (on Weekends)

Kenjin Nightclub
04.2021 - 05.2023

Student Enrollment Advisor

Keypath Education
12.2020 - 12.2022

Childcare Worker

Tiny Legends
11.2018 - 11.2020

Customer Service

Mcdonalds
09.2016 - 10.2018

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Brooke Grace`