BROOKE GRAHAM
Melbourne,VIC
Summary
Personable and reliable manager with valuable experience in hospitality and people oriented roles. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Possessing exceptional work ethic, strong communication skills and cross cultural competency. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Cafe Server
Barton Milk Bar
03.2024 - Current
- Provide excellent customer service and delivery delicious coffee while creating an inviting environment.
Whitewater Rafting Guide
Riverside Outfitters
05.2023 - 01.2024
- Lead groups of customers through the whitewater rapids of the James River in a safe and fun way while educating them on the history and conservation efforts of Richmond’s local parks
Sales & E-Commerce Manager
The Veil Brewing Co.
07.2021 - 01.2024
- Facilitate the creation of Wholesale orders and coordinate shipment logistics in collaboration with vendors, warehouse team, and production staff
- Prepare Wholesale product offerings by ensuring federal and state compliance, creating invoices, tracking inventory, and coordinating shipments
- Merchandise ordering, distributing and inventory management for four taproom locations, wholesale customers, webstore and our main production facility
- Manage the webstore by updating new products, managing inventory and advertising content by utilizing Craftpeak & Woocommerce ecommerce platform, Square, Adobe Photoshop, and Adobe Illustrator
- Created and currently leads a sustainable waste management team that assesses our use of materials and finds alternative disposal solutions in addition to hosting community clean ups once a month with a local organization called Keep VA Cozy.
Taproom Server
The Veil Brewing Co.
07.2020 - 01.2024
- Demonstrate extensive knowledge of craft beer and ability to work with customers to identify which products they desire.
Social Needs Case Manager
YMCA
07.2020 - 06.2021
- Connect individuals seeking resources to local organizations by conducting interviews in Spanish to assess their needs and utilizing the Aunt Bertha network and Virginia Department of Health to identify programs that can support them
Youth Development Program Coordinator
Peace Corps Costa Rica
07.2019 - 03.2020
- Collaborated with community members to create and implement youth development programs based on community analysis and in accordance with local school and government policies and programs
Sales Associate
Walkabout Outfitter
02.2016 - 03.2018
- Outfit customers for outdoor excursions by demonstrating extensive knowledge in outdoor gear brands while working closely with the customer to identify their needs in order to appropriately prepare them for outdoor excursions.
Education
BA - International Studies, International Social Justice
Virginia Commonwealth University
08.2018
Skills
- Google Docs & Sheets
- Craftpeak web design
- Square & Woocommerce POS systems
- Ekos & Metorik inventory management systems
- Spreadsheet creation & management
- Basecamp project management software
- Cross-functional team management
- Operations Management
- Customer Service
- Cultural competency and effective communication
- Teamwork and Collaboration
- Positive and professional
Languages
Spanish
Professional
Timeline
Cafe Server
Barton Milk Bar
03.2024 - Current
Whitewater Rafting Guide
Riverside Outfitters
05.2023 - 01.2024
Sales & E-Commerce Manager
The Veil Brewing Co.
07.2021 - 01.2024
Taproom Server
The Veil Brewing Co.
07.2020 - 01.2024
Social Needs Case Manager
YMCA
07.2020 - 06.2021
Youth Development Program Coordinator
Peace Corps Costa Rica
07.2019 - 03.2020
Sales Associate
Walkabout Outfitter
02.2016 - 03.2018
BA - International Studies, International Social Justice
Virginia Commonwealth University
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