Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Brooke Greenup

Sydney,NSW

Summary

Dynamic Store Manager with a proven track record at Juiced Life, enhancing store operations and customer satisfaction. Excelled in inventory management and staff supervision, fostering strong team relationships and efficient problem-solving. Achieved significant improvements in inventory accuracy and customer service, leveraging outstanding communication and multitasking skills.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Store Manager

Juiced Life
03.2023 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Organized seasonal promotions to drive foot traffic into the store and increase sales opportunities.
  • Interacted well with customers to build strong connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Night Shift Filler

Woolworths
09.2021 - 02.2023
  • Provided excellent customer service when encountering late-night shoppers seeking assistance or guidance.
  • Enhanced store presentation by maintaining clean and organized shelves during nightly shifts.
  • Streamlined the restocking process by collaborating with fellow team members to complete tasks efficiently.
  • Ensured a safe work environment by promptly addressing spills, broken items, or other hazards.
  • Improved inventory accuracy by diligently restocking shelves and ensuring correct product placement.
  • Maintained compliance with company policies regarding safety standards, proper lifting techniques, and equipment usage during overnight hours.

Education

High School Diploma -

Thomas Hassell Anglican College
Hoxton Park
12.2021

Entertainment Industry

Thomas Hassel Anglican College
Hoxton Park
12.2021

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Training and mentoring
  • Store Opening and Closing
  • Friendly and Positive
  • Outstanding communication skills
  • Inventory Management
  • Cash Management
  • Retail Inventory Management
  • POS Systems
  • Inventory Control
  • Employee Training
  • Supply Ordering
  • Staff Supervision
  • Relationship building and management
  • Flexible Schedule

Accomplishments

  • Supervised team of 6 staff members.
  • Organised and developed inventory management including ordering stock in a timely manner as to not let stock run out.

Certification

  • Food Safety Supervisor Training
  • Certificate III in Entertainment Industry Training
  • Several competencies in Hospitality course

Languages

sign language
Elementary

Timeline

Store Manager

Juiced Life
03.2023 - Current

Night Shift Filler

Woolworths
09.2021 - 02.2023

High School Diploma -

Thomas Hassell Anglican College

Entertainment Industry

Thomas Hassel Anglican College

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Brooke Greenup