Brooke Guinn
Grafton
Summary
Experienced and results-driven Property Officer with 2 years of expertise in property leasing, maintenance coordination, property appraisals, and comprehensive property documentation. Skilled in managing property portfolios, overseeing leasing processes, conducting inspections, and ensuring high tenant satisfaction. Proficient in completing ingoing condition reports, vacate reports, and guiding landlords through the signing of management agreements, explaining fees, and clarifying terms. Committed to maintaining optimal property conditions, reducing vacancies, and fostering positive relationships between property owners, tenants, and service providers.
Overview
10
10
years of professional experience
Work History
Property Officer
Elders Lifestyle Group
02.2023 - Current
- Manage a portfolio of 224 residential/commercial properties, overseeing day-to-day operations including leasing, maintenance, and tenant relations, reporting directly to senior property manager.
- Conduct property appraisals to determine accurate market rental values for new and existing properties.
- Complete thorough ingoing condition reports at the start of each tenancy to document the condition of the property and prevent disputes.
- Prepare vacate reports for properties at the end of tenancies, noting any damages or discrepancies and coordinating necessary repairs.
- Guide landlords through the process of signing management agreements, explaining terms, fees, and responsibilities to ensure understanding and satisfaction.
- Coordinate and schedule property maintenance services, ensuring timely responses to repair and maintenance requests.
- Handle tenant enquiries and resolve issues efficiently to maintain tenant satisfaction and retention.
- Conduct regular property inspections and provide detailed reports on property condition and maintenance needs.
- Oversee the leasing sign-up process, including the preparation of lease agreements, and ensure compliance with legal requirements.
- Maintain up-to-date property records, including leases, maintenance logs, condition reports, and tenant communications.
Cafe Attendant
Toast Espresso
08.2020 - 07.2022
- Assisted customers with information regarding menu offerings and nutrition information.
- Produced food and drink products adhering to company quality and quantity standards.
- Notified management of product and supply shortages to reduce disruption in availability.
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Managed multiple tasks in high-volume environment.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Maintained clean and attractive product displays to entice customer purchases.
Customer Service Representative
Coles Express
04.2019 - 09.2020
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Provided primary customer support to customers in fast-paced environment.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Provided information to customers regarding Coles Express's charge card and loyalty program 'Flybuys' and helped to open and activate new accounts.
- Unloaded delivery trucks and safely transported goods from stockroom to shop floor to reflect merchandising and current planogram.
- Upsold and cross-sold customers on products to give them a better deal/ help our store exceed in meeting our KPI's and sales targets.
Waitress
Quality Inn - Victoria's Restaurant
06.2015 - 06.2018
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Waitress
Windsor Hotel- Vabene Ristorante
01.2017 - 06.2017
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Suggested appropriate food and drink pairings
- Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
- Boosted sales, by promoting specials, desserts and alcoholic beverages.
Education
Diploma - Beauty Therapy
Tafe
Certificate III - Hospitality
Tafe
Certificate II - Retail, Makeup & Skincare
Tafe
High School Diploma -
Southern Cross Distance Education
Certificate IV - Real Estate
Australian College Of Professionals
02-2025
Skills
- Customer Service
- Adaptability
- Creative problem solving
- Teamwork / Collaboration
- Complaint resolution
- Property inspections
- Real estate transactions
- Property management
- Lease administration
- Tenant relations
- Maintenance
- Property tours and inspections
- Marketing and advertising
Timeline
Property Officer
Elders Lifestyle Group
02.2023 - Current
Cafe Attendant
Toast Espresso
08.2020 - 07.2022
Customer Service Representative
Coles Express
04.2019 - 09.2020
Waitress
Windsor Hotel- Vabene Ristorante
01.2017 - 06.2017
Waitress
Quality Inn - Victoria's Restaurant
06.2015 - 06.2018
Certificate III - Hospitality
Tafe
Certificate II - Retail, Makeup & Skincare
Tafe
High School Diploma -
Southern Cross Distance Education
Diploma - Beauty Therapy
Tafe
Certificate IV - Real Estate
Australian College Of Professionals
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