Brooke Harrington
Bundaberg
Summary
Qualified Electrician and Merchandise Coordinator with proven experience in both technical trade and retail leadership. Skilled at managing teams, delivering exceptional customer service, and achieving KPIs in fast-paced environments. Strong background in commercial, residential, and industrial electrical projects, combined with a track record of driving sales, improving operations, and resolving customer concerns. Recognized as a reliable, adaptable, and solutions-focused professional with excellent communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Merchandise Coordinator
JB Hi-Fi
04.2023 - Current
- Key leadership role responsible for developing and maintaing a team/store while overseeing counter activities/sales and meeting department and store budgets
- Floor-leading multiple times weekly to ensure the store is running in an orderly manner to achieve customer satisfaction, good staff moral and daily KPIs reached as well as dealing with disgruntled customers
- Hiring manager duties including resume/phone screening, conducted group and one-on-one interviews with candidates as well as induction training and onboarding responsibilities
- Handled staff indiscrepancies and disciplinary action including HR involvment and issuing file notes
- On a regular basis, filled in and covered role for Merchandise Manager (directly reporting to)
- Ensured staff adhered to store policy, proceedures, confidentiality and safety requirements as well as being a store safety hero
- Analyse sales data and customer feedback to form merchandising displays and sales strategies
- Deliver exceptional customer service, resulting in positive reviews and repeat business
- Resolve customer concerns effectively, building long-term relationships and driving sales growth
- Maintain stock levels and transfers using PDA systems, ensuring accurate inventory control
Football Coach (Semi-Professional)
Football Queensland
01.2024 - Current
- Coach and mentor for young players with a focus on skill development and teamwork
- Passionate about community engagement and youth development
Electrician
Bundaberg Refrigeration & Electrical
07.2022 - 04.2023
- Completed commercial and industrial projects for major clients including KFC, Coles, Aldi, IGA, and Hungry Jacks
- Provided accurate quotes and secured new and repeat business opportunities
- Delivered projects to strict timeframes while adhering to workplace health & safety standards
- Ensured quality customer service and KPI achievement across multiple worksites
Apprentice Electrician
C&L Brown Electrical
12.2021 - 05.2022
- Assisted with electrical projects for McDonalds, Kepnock High School, East Primary School, regional and residential housing
- Supported installation, maintenance, and troubleshooting of commercial and residential systems
Apprentice Electrician
Friendly Society Private Hospital
04.2018 - 12.2021
- Completed installations, repairs, and maintenance across hospital facilities under strict deadlines
- Worked on a wide range of systems including air conditioning, lifts, fire systems, UPS, sterilizers, and data cabling
- Collaborated with contractors, staff, and hospital management to ensure patient satisfaction and operational safety
Crew Member
McDonald's Bundaberg
02.2018 - 09.2019
- Supervised and trained staff across front counter and drive-through operations
- Developed leadership and problem-solving skills in a high-pressure environment
- Handled customer complaints and delivered quality service
Property Assistant
Galaxy Real Estate
03.2017 - 12.2018
- Coordinated property photography and videography with sales agents and home owners.
- Managed client communications and confidentiality, fostering positive relationships and enhancing customer satisfaction.
- Assisted in sale administration, preparing contracts, property value analysis and maintaining compliance with regulations.
- Organized property showings and open houses, effectively marketing available properties to prospective buyers.
Education
Licensed Electrician - QLD
Football Queensland C-Licence - accredited
Certificate III - Electrotechnology (Electrical Fitter-Mechanic)
TAFE
Bundaberg, QLD02-2022
Skills
- Leadership & Management – Staff supervision, training & development, KPI achievement, team motivation
- Customer Service – Conflict resolution, rapport building, complaint handling, customer retention
- Retail & Business Operations – Sales strategy, merchandising, inventory management, cash handling
- Technical / Electrical Expertise – Installation, maintenance & repair, commercial & residential projects, safety compliance
- Professional Attributes – Time management, problem-solving, adaptability, multitasking
Certification
- Licensed Electrician – QLD
- Football Queensland C-Licence accredited
- Additional Training: Data Analytics, Legal Writing, Records Search, Communication Skills
Interests
Football, Gym, Cooking, Property Renovation, Pets, Travel
Timeline
Football Coach (Semi-Professional)
Football Queensland
01.2024 - Current
Merchandise Coordinator
JB Hi-Fi
04.2023 - Current
Electrician
Bundaberg Refrigeration & Electrical
07.2022 - 04.2023
Apprentice Electrician
C&L Brown Electrical
12.2021 - 05.2022
Apprentice Electrician
Friendly Society Private Hospital
04.2018 - 12.2021
Crew Member
McDonald's Bundaberg
02.2018 - 09.2019
Property Assistant
Galaxy Real Estate
03.2017 - 12.2018
Football Queensland C-Licence - accredited
Licensed Electrician - QLD
Certificate III - Electrotechnology (Electrical Fitter-Mechanic)
TAFE