Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Referees
Timeline
Generic

BROOKE HARRIS

Kooringal,NSW

Summary

Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Of Woolworths layout.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Traffic Controller

Trafficking
Albury
03.2022 - Current
  • Inspected traffic control devices such as signs, signals and pavement markings for proper installation and visibility.
  • Issued warnings or citations when necessary for violations of traffic laws or safety regulations.
  • Set messages on digital traffic signs to warn oncoming traffic of delays.
  • Directed traffic flow and monitored intersections to ensure the safe passage of vehicles, pedestrians and cyclists.
  • Coordinated with other agencies such as police departments, fire stations, utility companies and public works departments on traffic control plans.
  • Managed setup and removal of temporary traffic control equipment and signs.
  • Computed time settings for traffic lights and speed restrictions for different classifications of areas.
  • Compiled traffic data into informational diagrams and written reports for uses.
  • Directed vehicles around construction sites and flagged drivers through blocked roads.
  • Organized detours and adjusted signal timing to accommodate special events or construction projects.
  • Monitored and coordinated traffic during power outages and emergencies.
  • Utilized two-way radios for communication between dispatchers or other field personnel concerning changes in traffic conditions due to accidents or inclement weather.
  • Assembled traffic cones and pathways for vehicles and pedestrians.
  • Served as point of contact for members of general public, answering traffic-related questions and responding to complaints and requests.
  • Communicated regularly with supervisors regarding changes in traffic patterns or new construction projects that impacted existing routes.
  • Maintained logs detailing all activities performed during assigned shifts including incident reports, work orders completed and any other relevant information.
  • Directed pedestrians across busy streets and around construction sites.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Retail Pharmacy Assistant (Webster Packs)

Turrvey park Pharmacy
Wagga Wagga
02.2017 - 12.2018
  • Met regulatory recordkeeping requirements by documenting pharmacy log with information on prescriptions picked up by patients.
  • Checked expiration dates on drugs regularly to ensure that they are still safe to use.
  • Maintained cleanliness of pharmacy by stocking shelves, cleaning counters and organizing merchandise.
  • Met with customers and answered questions in friendly and knowledgeable way.
  • Increased sales and customer satisfaction by helping store customers with pharmacy services, general store questions and in locating products.
  • Counted and balanced cashier drawers.
  • Answered telephone calls promptly and assisted customers by directing calls to appropriate personnel.
  • Received prescriptions from customers, verified accuracy of orders and entered into computer system for processing.
  • Opened incoming supplies and stocked in correct locations.
  • Resolved customer complaints in a timely manner while maintaining professional demeanor at all times.
  • Processed pharmacy payments by ringing up customers on cash register and handling cash and credit transactions.
  • Helped pharmacy staff prepare medications and fill orders.
  • Performed filing, copying, faxing and other clerical tasks.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Childcare Educator

Self employed
Kooringal
02.2006 - 05.2017
  • Integrated technology into lesson plans.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Supported growth, development and integration of immigrant children and families.
  • Monitored student progress to ensure cooperation and growth.
  • Fostered open and effective communication with parents regarding their children's development and daily activities.
  • Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
  • Escorted children on outings and trips to promote enrichment and maintain safety.
  • Supervised children in classroom and playground settings, ensuring their safety and well-being.
  • Ensured proper hygiene practices among the children including hand washing before meals.
  • Developed and implemented daily lesson plans that promote physical, mental, and social development.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Developed lesson plans that were stimulating and engaging for the children.
  • Supported parents by providing information about their child's growth, nutrition requirements.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • Prepared educational materials and resources that support curriculum objectives.
  • Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
  • Maintained state licensing and code details, performing routine assessments to verify compliance.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Provided educational and developmental activities for children aged 2-5 years old in accordance with curriculum standards.

Bar Attendant

kooringal
Wagga Wagga
04.2003 - 07.2005
  • Stocked refrigerating units with wines or bottled beer and replaced empty beer kegs.
  • Ensured that all alcoholic beverages were served responsibly within state regulations.
  • Greeted frequent visitors by name and explained new promotions.
  • Worked with other bartenders to create creative drinks for happy hours or seasonal menus.
  • Collected and processed payments via cash and credit card.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Kept storage areas organized and clean, adhering to establishment's standards.
  • Removed and disposed of bags from trash receptacles in and around bar area.
  • Assisted with opening and closing procedures, including cleaning and restocking.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Provided efficient support to bartenders, ensuring smooth operation during peak hours.
  • Managed ice supply, ensuring bars were adequately stocked throughout shifts.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Helped resolve customer complaints under the supervision of bartending staff.
  • Recorded sales data into point-of-sale system accurately and efficiently.
  • Operated dishwashers to clean glassware, ensuring a steady supply for bartenders.
  • De-escalated conflicts between intoxicated guests with tact and diplomacy.
  • Collaborated with team members to plan and execute special events and promotions.
  • Disinfected bathrooms and resupplied with proper paper products.
  • Adhered to safety policies regarding serving alcohol responsibly by monitoring guest consumption levels.
  • Operated cash registers and handled money transactions accurately.

Assistant Floor Manager

Big.w
Black Town / Port Macquatie
08.1997 - 06.1999
  • Followed up with existing customers to generate new prospective buyers through referrals.
  • Cultivated a positive working environment for employees.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Provided support to store manager during peak trading periods.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Conducted regular audits of store operations to identify areas for improvement.
  • Assessed team member performance and developed improvement plans for weak points.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Responded promptly to inquiries from customers or colleagues.
  • Managed inventory and stock levels in coordination with purchasing and receiving department.
  • Supervised day-to-day activities on the shop floor.
  • Implemented procedures to improve operational efficiency.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Directed efficient store recoveries to keep merchandise organized and presentable for customers.
  • Assessed employee performance against key objectives and targets.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided guidance to floor staff on customer service standards.
  • Resolved customer complaints promptly and professionally while adhering to company policies.
  • Improved customer service ratings by developing strong knowledge of company's products and services.
  • Performed cash handling duties including reconciliation of tills.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Completed day-to-day duties accurately and efficiently.

Education

High School Diploma -

West Port High
Port Macquarie, NSW
12-1997

Skills

  • Visual observation
  • Emergency response management
  • Ground control coordination
  • Two-way radio proficiency
  • Traffic control supervisor
  • Navigation assistance
  • Traffic safety expert
  • Valid [state] driver's license

Affiliations

  • Going to gym
  • Friends and family
  • Art classes
  • cooking

Certification

  • Cert 3 child care educator
  • Cert 3 hospitably
  • Work health and safety traffic control
  • work health and safety general construction induction
  • working on foot
  • Boral on site

Referees

  • Sam Walsh 0421160589
  • Hanni Fanous 0402387464

Timeline

Traffic Controller

Trafficking
03.2022 - Current

Retail Pharmacy Assistant (Webster Packs)

Turrvey park Pharmacy
02.2017 - 12.2018

Childcare Educator

Self employed
02.2006 - 05.2017

Bar Attendant

kooringal
04.2003 - 07.2005

Assistant Floor Manager

Big.w
08.1997 - 06.1999

High School Diploma -

West Port High

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BROOKE HARRIS