Brooke Harris
Sydney,NSW
Summary
Dynamic customer service professional with a proven track record at Cotton On, excelling in problem-solving and effective communication. Adept at collaborating with teams to enhance customer satisfaction and meeting deadlines. Recognised for mentoring junior staff and maintaining meticulous attention to detail while managing multiple tasks efficiently.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
Cotton On
Liverpool
10.2021 - Current
- Kept up-to-date on new products, services, promotions, and other changes that affect customer service operations.
- Collaborated closely with colleagues to meet customer needs.
- Maintained a clean and organised work area at all times.
- Mentored junior team members and took on 'team lead' responsibilities.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Archive Intern
National Archives Australia
11.2024 - 11.2024
- Adhered to established policies and regulations when handling archives.
- Supported staff members in digitizing paper material into digital formats.
- Ensured that sensitive information remains confidential within the archives.
- Organised archived items into designated areas based on type and date range.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Responded to reference enquiries by conducting research via RecordSearch.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
Library Intern
State Library of NSW
Sydney
11.2023 - 12.2023
- Returned books to circulation by placing on proper shelves.
- Conducted basic reference services and guided patrons in using library resources.
- Assisted patrons in locating and checking out library materials.
- Troubleshot technical issues with computers or other equipment used by patrons.
- Provided exceptional customer service, resolving patron issues and inquiries efficiently.
- Collaborated with the reader services team to complete assigned projects.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Master of Science - Information Science
Curtin University
Perth, WA01-2025
Bachelor of Arts - English And History
Western Sydney University
Parramatta, NSW04-2022
Skills
- Information organisation
- Customer service
- Research skills
- Team collaboration
- Effective verbal and written communication
- Problem solving
- Time management
- Decision-making
- Reliability
- Attention to detail
- Multitasking
- Computer skills
- Data analysis
- Technical writing
Affiliations
Avid reader and aspiring author, whose world revolves around books. Favourite genres are fantasy, gothic horror, historical fiction, YA, and psychological thrillers.
References
Cotton On Liverpool Store Manager
Ashleigh Elliott - 0433932750
NAA Public Engagement Officer
Bree McDonald - Bree.McDonald@naa.gov.au
Timeline
Archive Intern
National Archives Australia
11.2024 - 11.2024
Library Intern
State Library of NSW
11.2023 - 12.2023
Customer Service Assistant
Cotton On
10.2021 - Current
Master of Science - Information Science
Curtin University
Bachelor of Arts - English And History
Western Sydney University
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