Brooke Hewerdine
support worker
55 Camberwell Road, Hawthorn East ,VIC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
4
4
years of professional experience
8
8
Certification
Work History
Support Worker
Senior Helpers
Penrith , 2750
04.2024 - Current
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
- Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
Bartender
Gold Coast lawn bowls
Broadbeach Waters, Qld
09.2023 - 01.2024
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Bartender
Broadbeach bowls club
Broadbeach, Qld
06.2022 - 01.2024
- Maintained inventory of liquor, beer, wine, and other beverage items, whilst keeping storeroom in a organized & efficient manner
- Trained new bartenders on drink preparation and upselling techniques.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
Personal Assistant
Direct Decks
Sydney, NSW
09.2021 - 05.2022
- Updated company websites, accounts and social media outlets to promote marketing and brand awareness.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Generated reports to support executive presentations with quantitative data metrics.
- Prioritized and led project organization, keeping track of deadlines and corresponding with team members.
- Made travel arrangements for employee trips and conferences.
- Coordinated meeting and work schedules for staff teams and executives.
Administrative Receptionist
ZAC Homes
Penrith , NSW
12.2020 - 05.2021
- Answered, screened and routed all incoming calls, recorded detailed messages, gave detailed information.
- Received all visitors, clients, and walk-ins at the reception area and prepared memos.
- Obtained signatures for financial documents and internal and external invoices.
- Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
- Handled confidential information in accordance with company policies.
- Compiled statistical reports utilizing computer software programs such as Excel or Access.
- Coordinated the purchase and maintenance of office equipment, assisted with the timesheets.
Education
High School Diploma -
McCarthy Catholic College
11.2018
Skills
- Administrative skills
- Active Listening
- Communication
- Customer Service
- Organization and efficiency
- Data entry
- Professional and polished presentation
- Multitasking and prioritization
- Problem-Solving
- Time Management
- Critical Thinking
- Adaptability
- Negotiation
Certification
- C class drivers license
- NSW & QLD Responsible service of alcohol (RSA)
- QLD Responsible Conduct of Gambling (RCG)
- AML/CTF Training
- TAB compliance training
- NSW Construction white card
- NSW RMS Traffic controller card (BLUE)
- NSW RMS Implement traffic control plans card (YELLOW)
References
- ZAC Homes owner
- Kelly Zaccazan - 0416 232 422
- Senior Helpers Co Originator
- Rita Fragomeli - 0407 431 043
Contact
55 Camberwell Road, Hawthorn East , VIC 3123
+61 498 122 232
Education and Training
Mccarthy Catholic College Graduate - Emu Plains
Timeline
Support Worker
Senior Helpers
04.2024 - Current
Bartender
Gold Coast lawn bowls
09.2023 - 01.2024
Bartender
Broadbeach bowls club
06.2022 - 01.2024
Personal Assistant
Direct Decks
09.2021 - 05.2022
Administrative Receptionist
ZAC Homes
12.2020 - 05.2021
High School Diploma -
McCarthy Catholic College
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