Brooke Hughes
Queanbeyan
Summary
Dependable retail sales professional with 5 years experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
One and a half years as a dedicated Swim Instructor, with experience in teaching swimmers at all levels. Knowledgeable in safety protocols and capable of providing enjoyable learning environment. Genuinely enthusiastic for swimming and highly effective in motivating and inspiring students of every age.
Overview
6
6
years of professional experience
Work History
Swimming Instructor
Belgravia Leisure (Formerly YMCA NSW), Gungahlin
2023.07 - Current
- Conducted assessments for students and gave feedback to parents and instructors.
- Handled customer complaints and any parent concerns.
- Contributed to a positive work culture among colleagues through open communication, teamwork, and mutual respect while striving to deliver exceptional aquatic education experiences for all students.
- Achieved higher student satisfaction ratings through consistent communication with parents regarding progress and areas for improvement.
- Mentored new instructors, sharing best practices and providing constructive feedback to enhance teaching effectiveness.
- Developed strong relationships with students to foster trust and rapport, enabling more effective instruction.
- Prepared equipment before each class class and stored items promptly after classes.
Retail Team Member
Officeworks Fyshwick
2018.03 - 2023.09
- Worked closely with the Print and Create Co-ordinator to solve problems and handle customer concerns.
- Ordered stock and kept up to date with stock levels.
- Customer orders are completed within a timely manner and chasing up out of store orders.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Kept Print and Create area clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
Swimming Instructor
Swimstart (Pete’s Swim School)
2021.05 - 2021.12
- Enhanced swimmer performance by developing tailored lesson plans and incorporating innovative training techniques.
- Reduced the risk of injuries by ensuring proper warm-up, stretching, and cool-down exercises during each session.
- Promoted water safety awareness by incorporating essential skills into lessons such as treading water, floating, and rescue techniques.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Took notes strengths and weaknesses of each child in class to track progress.
- Taught pre/squad and higher levels.
- Worked closely with the other instructors and managers/boss to ensure lessons and parent interactions went smoothly.
Swimming Instructor
Stromlo Leisure Centre (YMCA NSW)
2020.12 - 2021.12
- Increased class engagement with interactive activities and games focused on various swimming techniques.
- Improved student confidence in water by providing individualized feedback and personalized instruction.
- Collaborated with colleagues to develop comprehensive swim programs for participants of all ages and skill levels.
- Mentored new instructors, sharing best practices and providing constructive feedback to enhance teaching effectiveness.
- Implemented ongoing assessments of student progress, adjusting lesson plans accordingly to ensure continued growth in abilities.
Education
Bachelor Of Education (Primary And Secondary) - Education
Australian Catholic University
Canberra, ACT12.2027
Diploma In Travel And Tourism Management -
Canberra Institute Of Technology
ACT06.2018
Certificate 3 In Travel -
Canberra Institute Of Technology
ACT06.2017
High School Diploma -
Lake Tuggeranong College
Canberra, ACT11.2016
Skills
- Expert swimmer
- Infant swim teacher
- CPR and First Aid Certified
- Swim Teacher License
- Good communication Skills
- Good listener
- Teamwork Skills
- Honest and Reliable
- Effective Customer Service Skills
- Patience and Empathy
- Calm and Patient
- Progress Reporting
Timeline
Swimming Instructor
Belgravia Leisure (Formerly YMCA NSW), Gungahlin
2023.07 - Current
Swimming Instructor
Swimstart (Pete’s Swim School)
2021.05 - 2021.12
Swimming Instructor
Stromlo Leisure Centre (YMCA NSW)
2020.12 - 2021.12
Retail Team Member
Officeworks Fyshwick
2018.03 - 2023.09
Bachelor Of Education (Primary And Secondary) - Education
Australian Catholic University
Diploma In Travel And Tourism Management -
Canberra Institute Of Technology
Certificate 3 In Travel -
Canberra Institute Of Technology
High School Diploma -
Lake Tuggeranong College
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