Brooke Johnson
Launceston,TAS
Summary
Dynamic retail professional with extensive experience across various roles, recognized for exceptional customer service and conflict resolution skills. Proven track record of enhancing customer satisfaction and optimizing store operations, contributing to a significant increase in overall performance. Core competencies include team leadership, inventory management, and visual merchandising. Committed to driving sales growth while maintaining high operational standards.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Educator
stepping stones
Riverside , Tasmania
03.2025 - Current
- Implemented cooperative learning techniques in everyday lessons.
- Remained calm and patient in student interactions to support individual growth and development.
- Encouraged students to explore learning opportunities while persevering through challenging tasks.
- Organized activities and resources to promote student engagement in learning.
- Engaged parents in their children's education by providing regular updates about academic performance and classroom activities.
Warehouse Operator
statewide wholesaler
Launceston, Tasmania
07.2023 - 02.2025
- Assisted with physical inventories as required.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Loaded, unloaded and moved products and materials by hand or using trucks and other equipment.
- Adhered strictly to safety regulations when operating machinery or working near hazardous materials.
- Operated forklift and pallet jack to transport heavy loads.
- Inspected products for damage or defects before packing.
Supervisor
boatyard
Launceston , Tasmania
12.2022 - 12.2023
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company policies and procedures.
- Oversaw inventory management, ensuring adequate stock levels and reducing waste.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Assisted in seating guests at tables or booths.
Front of House Employee
roseavers hotel
Launceston, Tasmania
01.2022 - 12.2022
- Enforced safety protocols within the restaurant environment at all times.
- Answered phone inquiries, taking reservations and providing information as needed.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Provided take-out services to customers who preferred to dine offsite.
- Prepared drinks upon request according to recipes and standards set by management.
- Greeted customers and provided friendly customer service.
All Rounder
cressy bakehouse
Launceston, Tasmania
01.2020 - 11.2021
- Prioritized and organized tasks to efficiently accomplish service goals.
- Checked temperatures of freezers, refrigerators, and heating equipment.
- Maintained cleanliness of work area, including counters and equipment.
- Greeted customers, took orders and answered questions about menu items.
- Sliced fruits, vegetables and meats for use in food service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Demonstrated knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Ensured compliance with health safety regulations related to food handling procedures.
Education
Completed Year 11
Launceston College
Launceston 12-2017
Launceston Christian School
Riverside Tas11-2016
Skills
- Student engagement
- Classroom management
- Parent communication
- Curriculum development
- Inventory management
- Conflict resolution
- Safety compliance
- Team collaboration
- Organizational skills
- Time management
- Flexibility and adaptability
- Customer service
- Coffee preparation
- Cash handling
- Attention to detail
Certification
- forklift licence
- cert 2 in retail
- RSA
References
References available upon request.
Timeline
Educator
stepping stones
03.2025 - Current
Warehouse Operator
statewide wholesaler
07.2023 - 02.2025
Supervisor
boatyard
12.2022 - 12.2023
Front of House Employee
roseavers hotel
01.2022 - 12.2022
All Rounder
cressy bakehouse
01.2020 - 11.2021
Completed Year 11
Launceston College
Launceston Christian School
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