Brooke Joseph
Tyabb,VIC
Summary
Organized Receptionist Administrator with great time management, multitasking and scheduling skills. Works well in fast-paced, changing and challenging environments. Dependable in handling operational needs and improving office performance.
Overview
1
1
Certification
Work History
Receptionist Administrator
Timbarra Security Doors and Screens
Pakenham, Vic
- Responded promptly to emails from customers and other departments within the organization.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Managed the distribution of incoming mail, faxes, and packages.
- Assisted with administrative tasks such as data entry into company databases.
- Adhered to company policies regarding confidentiality of sensitive information.
- Maintained reception area cleanliness and tidiness.
- Obtained and processed payments from clients for products and services.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
Waitress
Forest Edge Restaurant
Gembrook, VIC
- Bussed tables as needed during peak hours.
- Assisted in seating guests at tables or booths.
- Replenished beverages when necessary.
- Checked back with customers throughout meal service to ensure satisfaction.
- Took orders for food and drinks and delivered them to guests.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Processed payments accurately using cash registers or POS systems.
- Assisted other wait staff members in times of heavy customer traffic.
- Developed positive relationships with regular customers through friendly conversation.
- Answered questions about menu items, ingredients, and pricing.
- Served alcoholic beverages responsibly in accordance with state laws.
- Greeted customers and provided menus.
- Prepared checks accurately and processed payments promptly.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Truck Dispatcher
Lantrak
Hallam, VIC
- Operated lift and hand trucks to transfer materials to and from target areas.
- Assigned loads to drivers based on customer requirements and availability.
- Maintained communication with drivers regarding routes, load information and delivery updates.
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Resolved any issues or problems that arose during transport operations.
- Managed the maintenance of vehicles including scheduling preventative maintenance inspections.
- Maintained records of driver hours worked, rates paid and miles driven per trip.
- Ensured all paperwork was completed accurately and in a timely manner.
- Processed transportation orders and entered data accurately into the dispatch system.
Administrative Assistant
Proslab Dental Laboratory
Canterbury, Vic
- Managed office supplies inventory and placed orders when necessary.
- Scheduled appointments between clients and customers and internal staff members.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Facilitated communication between different departments within the organization.
- Answered questions from customers regarding products and services offered by the company.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Dental Assistant
Vogue Dental Studios
Blackburn, Vic
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Helped maintain inventory levels of all dental supplies used in day-to-day operations.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Kept accurate records of dental treatments provided for each patient's visit.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Sterilized instruments according to established guidelines and protocols.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Ensured compliance with infection control policies and procedures.
- Maintained a neat, clean and organized environment throughout the office.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Laid out dental instruments and equipment before procedures.
Apprentice Fitter Turner
Bluescope/Chelgrave
Hastings, Vic
- Clean up work area after each job is completed.
- Assemble mechanical components into assemblies using bolts, screws, rivets, adhesives.
- Consult engineering documents such as diagrams, sketches, and manuals, for information about product design.
- Fabricate and assemble metal components using hand tools.
- Check completed workpieces for accuracy and conformance to specifications using measuring instruments such as calipers, micrometers, dial indicators.
- Cleaned work areas regularly to maintain a safe working environment.
- Follow safety regulations when operating power tools or working with hazardous chemicals or materials.
- Carry out basic machining operations such as drilling, tapping, reaming, and countersinking.
- Perform routine maintenance on machines, equipment, and tools.
- Ensure compliance with industry standards for quality control.
Education
High School Diploma -
Chairo Christian School
Pakenham, VIC12-2016
Certificate in Veterinary Assisting And Animal Care - Veterinary Nursing
Online Courses Australia
OnlineSkills
- Customer relationship management
- Office administration
- Appointment scheduling
- Data entry
- Communication coordination
- Medical records management
- Payment processing
- Time management
- Client support
- Safety compliance
- Calendar management
- Task prioritization
- Confidential information management
- Call handling
- Document scanning and digitization
- Visitor assistance
- Payment collection
- Appointment setting
- Reception area maintenance
- Scheduling appointments
- Multi-line phone operation
- Record keeping
- Accounts payable and receivable
- Adaptability and flexibility
Certification
- Full Drivers License
- High Risk Work License
- Working to obtain certificate in veterinary assisting and animal care
Affiliations
- Grew up on a rescue farm housing horses, cattle, cats, dogs, sheep and chickens
- Raise money for animal shelters
- Mother to a 6 month old blue and gold macaw, a blue tongue lizard, 2 chickens, a cat and 2 budgies
Timeline
Receptionist Administrator
Timbarra Security Doors and Screens
Waitress
Forest Edge Restaurant
Truck Dispatcher
Lantrak
Administrative Assistant
Proslab Dental Laboratory
Dental Assistant
Vogue Dental Studios
Apprentice Fitter Turner
Bluescope/Chelgrave
High School Diploma -
Chairo Christian School
Certificate in Veterinary Assisting And Animal Care - Veterinary Nursing
Online Courses Australia
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