Brooke Keatinge
Springvale,VIC
Summary
Hardworking and passionate job seeker with strong communication and organisation skills. Solid experience processing payments, meeting customer demands and delivering high quality customer service.
Overview
3
3
years of professional experience
Work History
Barista
Soul Press
03.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Delivering high costumer service on a daily basis.
Front End Cashier
Woolworths Supermarket
11.2020 - Current
- Helped customers complete purchases, locate items and pack bags.
- Approached every question or concern with calm and level-headed approach.
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
Receptionist
Goodlife Health Clubs
04.2022 - 07.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
Education
Graduated As Class of 2021
Parkdale Secondary College
Mordialloc, VICSkills
- Communication
- Excellent customer service
- Coffee Expertise
- Food Preparation and Safety
- Cash Handling
- Spreadsheet Tracking
- Payment Processing
- Till Counting
Timeline
Receptionist
Goodlife Health Clubs
04.2022 - 07.2022
Barista
Soul Press
03.2022 - Current
Front End Cashier
Woolworths Supermarket
11.2020 - Current
Graduated As Class of 2021
Parkdale Secondary College
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