Brooke Kersting
Lockridge,WA
Summary
Results-oriented professional seeking a position to contribute to the growth of an organization through the practical application of skills and knowledge. Thrives in thorough and hardworking environments, prioritizing strong relationships with coworkers. Firm believer in helping others to the best of abilities, both professionally and personally. Possesses a versatile skill set and confident in successfully carrying out any task. Embraces continuous learning for personal growth and committed to constant improvement. Experienced office management and administration professional skilled in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader that blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
18
18
years of professional experience
Work History
Office Manager
Robinsons Towing & Services
12.2014 - 07.2016
- Maintain office services by organising office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions, timesheets, job sheets, all aspects of AP & AR and all other office clerical functions required
- Customer service & sales
- Setup & control of workshop OH&S procedures
- Stock control, inventory & stocktake
- Design and implement office policies by establishing standards and procedures
- Complete operational requirements by scheduling jobs & assigning employees
- Preparing an annual budget; scheduling expenditures etc
- Develops system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Administration Officer – Parking (Temp)
Town of Victoria Park
09.2014 - 11.2014
- Parking appeals process [using Authority and Pinforce]
- TRIM cataloguing – managing correspondence and documents
- Preparing correspondence
- Developed data capturing spreadsheet – infringement data
- Assisted with investigating complaints
- Liaised with customers, businesses – parking concerns
- Participated in face to face consultation/communication process – King George Car Park changes
- Other duties as requested.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
- Created, prepared, and delivered reports to various departments.
- Managed complex scheduling tasks, ensuring that deadlines were met consistently.
- Proofread and edited documents for accuracy and grammar.
- Completed daily logs for management review.
Office Manager
Only One Property Solutions
11.2012 - 01.2014
- Manage all aspects of job and quote bookings
- Procurement
- Customer service and Ad hoc duties as required
- Accounts payable and receivable including BAS, payroll, debt collection etc.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Debt Controller
Eversafe Fire Protection
09.2012 - 11.2012
- Liaising with clients to ensure accounts are paid within applicable payment terms
- Daily collections and contact calls to accounts outside applicable payment terms, implementing payment arrangements in order to reduce debt in a timely fashion
- Implementing and maintaining monthly registers for all contact made and received, verbally and electronically regarding debt control
- Generating monthly statements
- Account reconciliations
- Credit Analysis in order to minimise bad debt risk
- Customer service and Ad hoc duties as required.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Followed up with delinquent accounts to obtain funds and reduce aging balances.
- Managed daily financial functions in collaboration with accounting and payroll personnel.
Document Controller & Administration
CADDS Engineering
03.2012 - 09.2012
- Determining appropriate document control methods, database creation and execution for all hard copied and electronic documentation, confidential technical documents including red line markups and records from office and projects
- Training other staff members on document control systems
- Undertake audits of all documentation pertaining to each project as per document control system in place
- Project administration and Ad hoc duties as required.
Administration Manager
ING / Lend Lease [Armadale Shopping City]
06.2008 - 11.2011
- Process accounts payable and receivable, maintain budget control, finalise monthly/quarterly/yearly budget reports and prepare investment register
- Implement and maintain all documentation and document registers, electronic and hard copied
- Prepare reports, invoices, letters, memos, financial statements and spreadsheets by word processor, excel spreadsheets, databases and specialised accounting software
- Monitor and supervise weekly and monthly cost analysis reports to ensure adherence to budget
- Serve as a liaison between internal and external departments in the resolution of day-to-day administration and operational problems
- Schedule and coordinate meetings, interviews, appointments, events and other similar activities for Centre Manager, including travel and accommodation for numerous staff members
- Provide administrative/secretarial/reception support for all internal departments/divisions including assisting visitors and customer relations
- Compose and edit correspondence and memoranda from dictation, verbal direction and from knowledge of policies of established departments/divisions
- Provide assistance to the marketing department as required
- Ensure current centre insurance documents and legalities are up to date and on hand
- Exit Warden for centre evacuations
- Staff recruiting, management, supervision & performance evaluations.
Trust Accountant
Werrett Property Group Pty Ltd
01.2000 - 05.2008
- Update and maintain accounting journals, ledgers and other records detailing financial business transactions, such as disbursements, expense vouchers, and receipts
- Data entry and reconciliation as required of bank statements for trust accounts, including following up of any outstanding transactions
- Conduct and assist internal auditing and preparation of relevant spreadsheets and documentation to assist external auditors.
Trust Accounts Junior
Werrett Property Group Pty Ltd
11.1998 - 01.2000
- Data entry and reconciliation as required of bank statements for trust accounts
- Ensure that daily trust cheque runs are processed within time frames
- Management and record keeping of electronic funds transfers
- General data entry.
Education
Certificate III in Community Services -
Training Online Australia
01.2017
Certificate IV in Small Business Management -
Polytechnic West
01.2015
Business Office Skills and Certificate II of Information Technology -
Rossmoyne TAFE
01.1998
Business Office Skills and Certificate II of Information Technology -
Rossmoyne TAFE
01.1998
Vocational Business Education Skills & Training Course -
Northlake Senior Campus
01.1997
Graduated Year 10 -
Rossmoyne Senior High School
01.1996
Skills
- Honest & reliable
- Personable and outgoing
- Highly observant and meticulous attention to detail
- Advanced computer skills: Word, Excel, PowerPoint, Internet etc
- Highly knowledgeable in Property Accounting and accounting packages NGP, MRI & MYOB
- Exposure to SAP
- Self motivated and strong ability to use own initiative
- Proficient in handling calls and promptly forwards them to appropriate person
- Ability to work autonomously and under direction
- Ability to develop workplace policy and procedures to achieve and maintain highest level of productivity and efficiency
- Ability to liaise effectively and pleasantly with all levels of staff & clientele
- Excellent standard of customer relations, time management & problem solving skills
- High standard of verbal and written communication skills
- Efficient in public relations & interpersonal skills
- Resourceful in negotiating & confrontation skills
- High standard of client service & confidentiality
- Eager to learn & add value to the organisation and the team
- Organised and pays attention to detail
- Proven ability to learn things quickly
- Able to view other people’s problems objectively
- Ability to work and communicate with a diverse range of people and nationalities
- Excellent multi-tasking ability
- Scheduling and calendar management
- Bookkeeping
- Document Management
- Customer Relations
- Data Entry
- Organizational Skills
- Office Administration
- Office Management
- Account Reconciliation
- Professional and Courteous
- Administration and Reporting
References
- Lisa Manser, Manager, Parking, Town of Victoria Park, 9373 5598
- Michelle Francis, Centre Manager, Armadale Shopping City, 9399 3933
- Jenny Johnson, Trust Accountant, Colliers International, 9261 6666
Timeline
Office Manager
Robinsons Towing & Services
12.2014 - 07.2016
Administration Officer – Parking (Temp)
Town of Victoria Park
09.2014 - 11.2014
Office Manager
Only One Property Solutions
11.2012 - 01.2014
Debt Controller
Eversafe Fire Protection
09.2012 - 11.2012
Document Controller & Administration
CADDS Engineering
03.2012 - 09.2012
Administration Manager
ING / Lend Lease [Armadale Shopping City]
06.2008 - 11.2011
Trust Accountant
Werrett Property Group Pty Ltd
01.2000 - 05.2008
Trust Accounts Junior
Werrett Property Group Pty Ltd
11.1998 - 01.2000
Certificate III in Community Services -
Training Online Australia
Certificate IV in Small Business Management -
Polytechnic West
Business Office Skills and Certificate II of Information Technology -
Rossmoyne TAFE
Business Office Skills and Certificate II of Information Technology -
Rossmoyne TAFE
Vocational Business Education Skills & Training Course -
Northlake Senior Campus
Graduated Year 10 -
Rossmoyne Senior High School