Brooke Lambkin
Ourimbah ,New South Wales
Summary
Productive Dental Office Manager with versatile skills in staff supervision and customer service. Mathematical and computational strengths create thorough budgets and financial strategies. Gifted communicator promotes practice reputation and creates inviting work environment.
Overview
22
22
years of professional experience
Work History
Dental Office Manager
dentist
Sydney, New South Wales
01.1987 - 01.2009
- Managed all front desk operations, including phone calls and customer service inquiries.
- Ensured accurate data entry of patient information into the office management system.
- Monitored inventory of dental supplies and placed orders when necessary.
- Developed procedures for tracking patient records and updating treatment plans as needed.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Assisted in training new employees on office policies and procedures related to dental services.
- Implemented strategies to improve efficiency in the day-to-day operations of the office.
- Conducted regular audits of patient accounts to ensure accuracy and compliance with regulations.
- Performed financial analysis to identify areas of cost savings or revenue enhancement opportunities.
- Collaborated with other healthcare professionals in order to provide quality care to patients.
- Advised administrative staff on proper filing techniques and methods for maintaining medical records.
- Created reports detailing daily activities, staff performance metrics, and other relevant information.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
- Oversaw ordering process from vendors to ensure that products were delivered on time.
- Prepared monthly reports summarizing activity within the dental practice for review by senior management.
- Interfaced with customers via email or telephone as required for problem resolution or account maintenance.
- Scheduled patient appointments and effectively handled cancellations and last-minute adjustments.
- Responded to patient queries and concerns to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards.
- Managed operations for 7-person dental practice, facilitating excellent patient support services, direction and guidance.
- Coordinated execution and improvement of daily dental office practices.
- Implemented proactive measures to safeguard health and well-being of communities, utilizing good oral health and PPE.
- Hired, trained and monitored new office employees and took corrective action when necessary.
- Organized supply purchases, equipment upgrades and operating expenses.
- Developed promotional programs to attract new patients.
Education
High School Diploma -
The Forest High
Frenchs Forest 12-1987
Timeline
Dental Office Manager
dentist
01.1987 - 01.2009
High School Diploma -
The Forest High
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