Brooke Leului
Bray Park
Summary
Proven Administrative Officer with a track record of enhancing office productivity and client satisfaction at Elders Real Estate. Demonstrated ability to improve efficiency by fostering positive customer experiences. Some vital experience in customer service. Valued team player with focus on collaboration and flexibility to adapt to changing needs. Strong in communication and problem-solving, consistently contributing to store success.
Overview
10
10
years of professional experience
Work History
Administrative Officer
Elders Real Estate
12.2023 - 12.2024
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Fundraiser/ Call Centre Operator
Clever Contacts
03.2021 - 10.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
Kitchen Hand and Process Worker
Lite N Easy
06.2018 - 08.2021
- Worked as 2IC and ensured team were meeting targets and followed procedures.
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organised work area by consistently cleaning surfaces and organising supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Team Member
Woolworths Group
04.2017 - 06.2018
- Kept work areas clean, organised, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Cashier
Hungry Jacks
08.2014 - 04.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Skills
- Office management
- Customer Service
- Scheduling and calendar management
- Records management
- Relationship building
- Communication skills
- Patience and empathy
- Customer assistance
- Reliability and punctuality
- Professional appearance
Timeline
Administrative Officer
Elders Real Estate
12.2023 - 12.2024
Fundraiser/ Call Centre Operator
Clever Contacts
03.2021 - 10.2021
Kitchen Hand and Process Worker
Lite N Easy
06.2018 - 08.2021
Team Member
Woolworths Group
04.2017 - 06.2018
Cashier
Hungry Jacks
08.2014 - 04.2018
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