Brooke L. Tarantino
Melbourne,VIC
Summary
I am an experienced and driven Administrative Assistant with a demonstrated history of working in the Hospital & health care industry, as well as Printing and Paper Industries. I encourage open communication between departments, Colleagues, Managers, and peers to ultimately offer the best possible Client/Patient experience and outcome. I enjoy a role where I can make a difference by providing professional administrative support to clients, peers and management.
Overview
14
14
years of professional experience
Work History
Senior Patient Services Officer - Theranostics
Genesis Care Theranostics
Malvern, VIC
02.2022 - Current
- Victorian and New South Wales Therapy Coordinator and contact for Theranostics, as well as WA and QLD
- Attending patient therapy and appointment clinics at GenesisCare Cabrini Hospital
- Meeting patients and educating them on our process/finance/consents/radiation safety
- Supporting Clinicians administratively to ensure the smooth running of patient clinics
- Creating pathology and imaging referrals
- Proof reading and of editing outgoing clinical correspondence
- Booking patients for therapy and creating documentation with the need for absolute attention to detail
- Creating TGA documentation
- Importing DICOM images to internal MIMS software
- Assisting with integrating Theranostics MSQ to state based MSQ with Victoria first to move over in November 2024
Patient Navigator
Peter MacCallum Cancer Centre
Parkville, VIC
07.2017 - 02.2022
- Collaborated with medical professionals to ensure timely access to appropriate services.
- Negotiating with and managing patient appointment diaries for 13 surgical, medical, and radiation oncologists.
- Coordinating weekly multidisciplinary team meetings and coordinating weekly sponsorship for 12 months in advance with industry medical representatives.
- Educating patients and their families on what to expect during their cancer journey.
- First point of contact to answer questions regarding, but not limited to: understanding appointment instructions, triaging unwell patients to the correct medical person on their care team, specialist clinics, and allied health.
- Attending patient-facing clinics.
- Sourcing correct medical records and reports from other health care providers, downloading patients' imaging from a large group of imaging specialists, dealing with patient privacy, and understanding stressed patients and their families.
- Identified and coordinated resources for patient needs, including referrals to community services.
- I am also a Super User for EPIC, the new hospital EMR rollout across the entire precinct, PMCC, RMH, and RWH.
Theatre/Operating Suite Administration
Peter MacCallum Cancer Centre
07.2017 - 02.2022
- Receiving patients arriving for Theatre
- Ensuring paperwork is correct, explaining the process involved, entering billing code data and dealing with stressed patients and family members
- Opening to receive patients from 6.00am
- Reporting to Nurse Unit Manager
Medical Secretary Gastroenterology Private Rooms
03.2017 - 06.2017
- Medicare and private health fund billing for surgery and clinic appointments
- New patient registration, booking theatre cases, prepare theatre lists, typing and correspondence, preparation of Pillcam
- Software and hardware for patients, using Wizard Medical software
Team Leader Hospital Admissions
Chris O’Brien Lifehouse
11.2013 - 03.2017
- Leading the Admissions team of 5, with a dotted line to the casual and afterhours Ward Clerks
- Training of new admissions staff and Ward Clerks, Private Hospital Inpatient Statistic Collection reporting and correction of data
- Meditech (software) data error fixes, report public waitlist to District and work with secretaries to manage their waitlists, roster staff to cover a 12 hour day with monthly ADO’s, co-ordination of Medical and Surgical admissions with Bed Manager and NUMs, Kronos payroll data entry for Admissions team, team performance reviews, as well as the duties of the DSU receptionist/admission staff
- I was also part of a team tasked to design a new Request for Admission process/form
Day Surgery Unit Receptionist
Chris O’Brien Lifehouse
11.2013 - 03.2017
- Patient Registration, booking theatre cases, cash handling, PHF and Medicare processing, communication with patients regarding out-of-pocket expenses, allocate, print and distribute theatre lists, bed requests, preparing patient files, liaise with theatre staff and nursing staff, check patients in to theatre
- Coordinate with Surgeons and their rooms, book and check in patients into Preadmission Clinic and bill Medicare for this clinic
Clinic Receptionist, Integrative Medicine
Chris O’Brien Lifehouse
11.2013 - 03.2017
- Patient Registration, cash handling, patient appointment bookings, PHF and Medicare processing, tracking patent files, managing 16 diaries including Psycho Oncology, Psychiatrist and registrar, allied Therapies
- Booking referrals for patients and referring patients where needed
- Using Cerner and ensuring patient information is updated, purchasing for the wing, OH&S representative, Fire warden
Remedial Massage Therapist
Annandale Chiropractic & Osteopathy
04.2012 - 11.2013
- Massage Therapist, client bookings, processing payments
Remedial Massage Therapist
Life & Balance Centre
01.2012 - 06.2013
- Massage Therapist, client bookings, processing payments
Massage Therapist for Roosters NRL 1st grade team
Fusion Health & Wellbeing
01.2012 - 09.2012
- Massage Therapist for Roosters NRL 1st grade team – 1 Day per week
Massage Therapist
Spa Ha Massage Clinics
04.2011 - 09.2011
- Massage Therapist, client bookings, processing payments
Customer Service Representative
Focus Paper Pty Ltd
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- External Sales representative
Internal Sales Clerk / External Sales Executive
Focus Paper Pty Ltd
Key Account Manager
Dalton Fine Paper
Customer Service Manager
Dalton Fine Paper
Customer Service Supervisor
Dalton Fine Paper
Sales Executive ACT Region
Dalton Fine Paper
Internal Sales Clerk
Dalton Fine Paper
Education
Mental Health First Aider Accreditation -
03.2022
ACNT Diploma Remedial Massage -
ACNT
12.2011
ACNT Cert 1v in Massage Therapy Practice -
ACNT
05.2011
Skills
- Citrix
- MS 2010
- XP
- Outlook
- Excel
- Word
- PowerPoint
- SAP
- Papyrus
- Masterpak
- MYOB
Hobbies and Interests
- Ice skating
- Charity work
- Theatre
- Music
- Dancing
- Camping & fishing
- Animals
- Travel
References
Professor Benjamin Thomson - 0411987389
Nick Milano - 0400015984
Catherine White - 0431626944
Tertiaryother
- Reviva First Aid Certificate
- Jim Murcott Driving Centre Defensive Driving Fleet Safety Program
- Trade Practices Act Information Seminar
- Bodywork Safe Manual Handling Program
- Royal Australian Life Savers Association Senior First Aid Certificate
References
References available upon request.
Timeline
Senior Patient Services Officer - Theranostics
Genesis Care Theranostics
02.2022 - Current
Patient Navigator
Peter MacCallum Cancer Centre
07.2017 - 02.2022
Theatre/Operating Suite Administration
Peter MacCallum Cancer Centre
07.2017 - 02.2022
Medical Secretary Gastroenterology Private Rooms
03.2017 - 06.2017
Team Leader Hospital Admissions
Chris O’Brien Lifehouse
11.2013 - 03.2017
Day Surgery Unit Receptionist
Chris O’Brien Lifehouse
11.2013 - 03.2017
Clinic Receptionist, Integrative Medicine
Chris O’Brien Lifehouse
11.2013 - 03.2017
Remedial Massage Therapist
Annandale Chiropractic & Osteopathy
04.2012 - 11.2013
Remedial Massage Therapist
Life & Balance Centre
01.2012 - 06.2013
Massage Therapist for Roosters NRL 1st grade team
Fusion Health & Wellbeing
01.2012 - 09.2012
Massage Therapist
Spa Ha Massage Clinics
04.2011 - 09.2011
Customer Service Representative
Focus Paper Pty Ltd
Internal Sales Clerk / External Sales Executive
Focus Paper Pty Ltd
Key Account Manager
Dalton Fine Paper
Customer Service Manager
Dalton Fine Paper
Customer Service Supervisor
Dalton Fine Paper
Sales Executive ACT Region
Dalton Fine Paper
Internal Sales Clerk
Dalton Fine Paper
Mental Health First Aider Accreditation -
ACNT Diploma Remedial Massage -
ACNT
ACNT Cert 1v in Massage Therapy Practice -
ACNT
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