Brooke Macalister
Meikleville Hill,QLD
Summary
Adapt quickly to diverse, fast-changing hospitality environments. A reliable self-starter who takes initiative and delivers above-average results with excellent customer service. Eager to grow and develop existing skills within the hospitality industry. Previously working in tourism, hospitality, disability, heavy Lifting, and most recently cleaning, my skill set is unique and diverse, offering the right employer a well-rounded and competent individual who is enthusiastic and willing to learn new skills at every opportunity.
Overview
2026
2026
years of professional experience
6
6
Certifications
Work History
Cleaner
Clean & Cleaner Pty Ltd
Yeppoon & Rockhampton, QLD
07.2024 - 01.2026
- Trained new staff on cleaning procedures and techniques to ensure consistent service quality.
- Organised daily cleaning schedule to ensure all assigned areas were thoroughly cleaned.
- Followed safety protocols while handling cleaning chemicals and materials.
- Addressed customer complaints regarding cleanliness issues to enhance client satisfaction.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Washed and polished glass windows and doors to keep entryways clear and professional.
Mother/Reflection Time
Homemaker
Darwin , NT
03.2016 - 11.2020
Internal Sales/Onsite Inspection Coordinator
A. Noble & Son
Darwin , NT
08.2013 - 05.2015
- Coordinated inspection schedules, ensuring adherence to industry standards and timely compliance.
- Coordinated resolution of nonconforming material issues with vendors and suppliers to maintain quality standards.
- Delegated tasks to team members, verifying completion aligned with company guidelines and customer requirements.
Bar Attendant/Bar Manager
Three Springs Hotel/Three Springs Bowling Club
Karratha, WA
06.2005 - 09.2007
- Coordinated daily bar setup and shutdown, ensuring smooth operations and optimal guest experience.
- Delivered exceptional customer service by anticipating guest needs and responding promptly to requests, enhancing overall satisfaction.
- Accurately processed cash and card transactions using point-of-sale systems, contributing to efficient service delivery.
- Processed betting tickets using in-house gaming machine.
Reservations/Customer Service Cashier
Raging Thunder Adventures & Fitzroy Island Ferries
Cairns, QLD
2004 - 2005
- Guided customers through ticket purchases, trip planning, pricing, and scheduling to enhance their travel experience.
- Greeted and assisted passengers during check-in, ensuring a smooth and efficient process.
- Resolved customer inquiries via email, phone, or in person, providing timely responses and effective follow-up.
PADI Dive Master
Various Operators
Cairns, QLD
2000 - 2004
- Led dive safety briefings for diverse groups of participants.
- Guided underwater excursions, prioritizing participant safety and enhancing enjoyment.
- Advised customers on proper use of scuba gear, ensuring understanding and confidence in diving activities.
- Educated customers on environmental concerns, promoting responsible recreational diving practices.
- Reported medical problems and symptoms experienced during or after the dive to professionals.
Skills
- Attention to detail
- Time management
- Inventory management
- Customer complaint resolution
- Adaptability
- Quick Learner
- Staff training
- Computer Literate
- Problem solving
Certification
C Class Queensland Driver Licence
References
References available upon request.
Timeline
Cleaner
Clean & Cleaner Pty Ltd
07.2024 - 01.2026
Mother/Reflection Time
Homemaker
03.2016 - 11.2020
Internal Sales/Onsite Inspection Coordinator
A. Noble & Son
08.2013 - 05.2015
Bar Attendant/Bar Manager
Three Springs Hotel/Three Springs Bowling Club
06.2005 - 09.2007
Reservations/Customer Service Cashier
Raging Thunder Adventures & Fitzroy Island Ferries
2004 - 2005
PADI Dive Master
Various Operators
2000 - 2004