Brooke Malcolm
Broadbeach,QLD
Summary
Dynamic Shift Manager at McDonald's with proven expertise in customer service and team development. Skilled in cash handling and training, I excel in enhancing operational efficiency and resolving customer concerns. My leadership fosters a high-performance environment, ensuring compliance and quality standards while driving team success in fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonalds
Broadbeach
08.2020 - Current
- I have over four years of barista experience and three years as a head of café, where I developed strong skills in coffee preparation, customer service, and team leadership.
- Since January 2024, I have worked as a Shift Manager at McDonald's, where I conduct regular safety inspections to ensure compliance with health regulations, handle escalated customer concerns with professionalism, and train new employees to align with company standards.
- My role also involves supervising daily operations, maintaining high food and service quality, and improving team performance through effective delegation and clear communication.
- This experience has equipped me with strong leadership, problem-solving, and customer service skills that I'm excited to bring to a new opportunity in a fast-paced, customer-focused environment.
Education
Class of 2023 -
Emmanuel College
12.2023
Skills
- Cash handling
- Decision making
- Customer service
- Reliability and punctuality
- Training and mentoring
- Team development
Certification
- First aid certified
- Fire and safety qualified
- Certificate III in Retail
- Certificate II in Active Volunteering
References
- Nikki Simpson, Restaurant Manager, 0457 271 234
- Lewis Salt, Supervisor, 0424 500 443
Subjects Studies
- Biology
- Business
- Legal Studies
- English
- Maths
Timeline
Shift Manager
McDonalds
08.2020 - Current
Class of 2023 -
Emmanuel College