Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke MASON

Baldivis,WA

Summary

Accomplished and customer driven, versatile team member, streamline operations, and maximize customer relationships. Resourceful problem solver and manager, handling tasks smoothly.

Overview

22
22
years of professional experience

Work History

Senior Barber

Express Retail Group
12.2022 - Current
  • Delivered exceptional customer service, addressing questions and concerns promptly and professionally.
  • Educated clients on proper hair care routines using recommended products and tools.
  • Consistently met or exceeded sales goals for retail products within the barber shop setting.
  • Mentored junior barbers in honing their skills, improving overall team performance.
  • Increased client retention by offering expert advice on grooming, styling, and maintenance techniques.

Online Personal Shopper

Woolworths Supermarket
03.2024 - Current
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Salon Manager /Senior Barber

Harvey's Barbershop
08.2014 - 04.2022
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.

Senior Hairdresser / Junior Beauty Therapist /General Manager

Hairscape Hair And Beauty
06.2008 - 01.2012
  • Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
  • Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
  • Supervised banking procedures, cash flow and accounting processes.
  • performed basic beauty services including but not limited to eyebrow treatments, waxing services, massage, facials, All hairdressing services.

Aprentice Hairdresser

Volona And Associates
01.2003 - 12.2007
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
  • Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.

Education

DIPOLMA OF BOWEN THERAPY

BOWEN TRAINING AUSTRALIA
Mandurah, WA
2025

CERT IV IN BOWEN THERAPY

BOWEN TRAINING AUSTRALIA
Mandurah, WA
2023

SENIOR FIRST AID

ST. JOHNS
Perth, WA

REMEDIAL MASSAGE

AUSTRALIAN INSTITUTE OF FITNESS
Perth, WA

CERT IV SMALL BUSSINESS MANAGEMENT

MISSION AUSTRALIA
Maddington

Dipolma Beauty Therapy

Perth College of Beauty Therapy
Victoria Park

CERT IV Hairdressing

Volona And Associate
Cannington, WA
2007

Skills

  • Strong Communication Skills
  • Exceptional customer service
  • Team Leadership Qualities
  • Client Relationship Building

Timeline

Online Personal Shopper

Woolworths Supermarket
03.2024 - Current

Senior Barber

Express Retail Group
12.2022 - Current

Salon Manager /Senior Barber

Harvey's Barbershop
08.2014 - 04.2022

Senior Hairdresser / Junior Beauty Therapist /General Manager

Hairscape Hair And Beauty
06.2008 - 01.2012

Aprentice Hairdresser

Volona And Associates
01.2003 - 12.2007

DIPOLMA OF BOWEN THERAPY

BOWEN TRAINING AUSTRALIA

CERT IV IN BOWEN THERAPY

BOWEN TRAINING AUSTRALIA

SENIOR FIRST AID

ST. JOHNS

REMEDIAL MASSAGE

AUSTRALIAN INSTITUTE OF FITNESS

CERT IV SMALL BUSSINESS MANAGEMENT

MISSION AUSTRALIA

Dipolma Beauty Therapy

Perth College of Beauty Therapy

CERT IV Hairdressing

Volona And Associate

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Brooke MASON