Summary
Work History
Education
Skills
Timeline
Generic

Brooke Masters

Wodonga

Summary

Proven track record in enhancing customer satisfaction and streamlining pharmacy operations at Chemist Warehouse, showcasing exceptional organizational skills and empathy. Adept at drug interaction awareness and resolving complaints, I significantly contribute to maintaining safety and efficiency. My leadership and meticulous attention to detail drive operational excellence and positive customer experiences.

Work History

Pharmacy Assistant

Chemist Warehouse
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
  • Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
  • Delivered exceptional customer service through active listening skills and addressing concerns promptly.
  • Received incoming supplies and stocked in correct locations.
  • Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
  • Merchandised over-the-counter goods and rotated stock.

Customer Service Representative

IGA Supermarket
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Store Manager

Allphones
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Approved regular payroll submissions for employees.

Education

Certificate IV - Retail Management

On The Job
Albury, NSW
06.2012

Skills

  • Stocking shelves
  • Answering customer questions
  • Data entry
  • Product restocking
  • POS system operation
  • Prescription interpretation
  • Resolving complaints
  • Processing payments
  • Computer savvy
  • Drug interaction awareness

Timeline

Pharmacy Assistant

Chemist Warehouse

Customer Service Representative

IGA Supermarket

Store Manager

Allphones

Certificate IV - Retail Management

On The Job
Brooke Masters