Brooke Mcdowell
Dean Park,Nsw
Overview
11
11
years of professional experience
1
1
Certification
Work History
Seasonal Merchandiser
Lindt & Sprungli USA
10.2023 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Personal Support Worker
Citirine Nursing Care
07.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Monitored patient health status regularly, reporting any changes to the appropriate medical staff.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Built strong relationships with clients to deliver emotional support and companionship.
Housekeeper
Laundy Hotels
Plumpton Nsw
12.2021 - 02.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
Shop Assistant
Celebrations Laundy Hotels
Plumpton Nsw
03.2018 - 12.2021
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues
- Packing and stocking of shelves and fridges
- Unloading pallets ensuring all stock was marked as received
- Heavy lifting
- Providing customers with recommendations and information about certain products
Childcare Trainee
The Berry Patch
Kellyville
01.2014 - 07.2016
- Assisted lead teacher in creating a nurturing environment, improving overall classroom atmosphere and child behavior.
- Contributed to curriculum design that focused on age-appropriate developmental milestones for each child under our care.
- Led small group activities that encouraged teamwork and cooperation among peers while promoting social skill development within a structured setting.
- Assisted in maintaining a clean, organized, and safe environment within the childcare facility, ensuring that all students had access to necessary resources and materials.
- Developed strong relationships with families, fostering trust and open communication between parents and staff members.
Skills
- Teamwork
- Housekeeping
- Cleaning and organizing abilities
- Customer Service
- Physically strong
- Complex Problem-Solving
- Leadership
- Creativity
- Communication
- Reliable
- Multitasking and Prioritizing
Certification
certificate 3 in early childhood education
NDIS clearance check
First aid
Full drivers licence
References
References upon request
Timeline
Seasonal Merchandiser
Lindt & Sprungli USA
10.2023 - Current
Personal Support Worker
Citirine Nursing Care
07.2023 - Current
Housekeeper
Laundy Hotels
12.2021 - 02.2023
Shop Assistant
Celebrations Laundy Hotels
03.2018 - 12.2021
Childcare Trainee
The Berry Patch
01.2014 - 07.2016