Brooke McGovern
Sydney,NSW
Summary
Accomplished Childbirth Educator and Doula with a proven track record at the Australian Doula College, enhancing childbirth experiences through evidence-based practices and strong community relationships. Skilled in labor and delivery support and exceptional at fostering teamwork and collaboration, I significantly contribute to informed, positive birth outcomes and parental satisfaction.
Overview
23
23
years of professional experience
Work History
Childbirth Educator
Australian Doula College
01.2014 - Current
- Delivered objective childbirth information and resources for birthing facilities and methods.
- Encouraged informed decision-making by providing objective information about potential medical interventions during labor, benefits and risks associated with each option.
- Promoted open communication among group members, fostering strong relationships between new parents within the community.
- Enhanced childbirth education by incorporating evidence-based practices and up-to-date research findings into lesson plans.
- Contributed to a positive birth experience for clients by educating them on their rights, options, and decision-making strategies during labor and delivery.
- Supported clients'' mental well-being by teaching relaxation techniques tailored specifically for use during pregnancy and childbirth.
- Provided clients with practical tools for developing birth plans that align with their unique needs, preferences, and values.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Birth and Postpartum Doula
Australian Doula College
01.2012 - Current
- Enhanced client satisfaction rates through personalized follow-up visits focusing on individual needs assessment.
- Supported birthing persons in achieving their desired birth experience by creating a calm and nurturing environment.
- Maintained up-to-date knowledge of industry best practices through ongoing professional development opportunities including conferences, seminars, certifications courses, and peer networking events.
- Strengthened community ties by collaborating with local organizations to offer workshops on prenatal wellness topics such as nutrition, exercise, relaxation techniques, and baby-wearing safety tips.
- Empowered new parents by offering expert guidance on breastfeeding initiation, infant care, and bonding practices.
- Educated expectant families on the benefits of various childbirth methods, empowering them to make informed decisions about their birth experience.
- Assisted with postpartum care and provided guidance on postpartum recovery.
- Educated patients on breastfeeding and provided lactation support.
- Built a strong referral network within the community by establishing positive relationships with local healthcare providers, childbirth educators, lactation consultants, and other professionals in the maternal health field.
Professional Nanny
April Francis Barrister
07.2004 - 12.2012
- Taught children everyday skills and language.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Built positive and nurturing environments to support child social and emotional growth.
- Fostered strong relationships with families, prioritizing open communication and trustbuilding.
- Cared for sick children when necessary, administering medication according to parental guidelines while maintaining a comforting presence during recovery periods.
- Supported children''s emotional growth by providing a nurturing environment and addressing individual needs.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Prepared meals and snacks for children based on dietary guidelines.
Waitress Supervisor
18fts Double Bay
10.2001 - 10.2004
- Implemented staff training programs focusing on food allergy awareness, reducing instances of allergic reactions among restaurant guests.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Reduced waste costs by conducting regular inventory checks, tracking spoilage rates, and adjusting order quantities accordingly.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Supervised food presentation and plating to enhance visual appeal.
- Directed food preparation and cooking activities to meet health and safety standards.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Served consistent portions following recipes and control standards.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
- Set and oversaw weekly and special event menu plans.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Controlled food costs and managed inventory.
- Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
- Monitored food preparation, production, and plating for quality control.
- Planned and executed promotions and special events in close collaboration with management.
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
- Contributed to revenue growth through effective management of guest reservations, seating arrangements, and special event bookings.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Collaborated with management to develop seasonal menus incorporating popular dishes based on customer feedback surveys collected after each meal service period.
- Streamlined the ordering process for customers by implementing a new menu layout and training staff on upselling techniques.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Provided detailed daily reports on sales figures resulting in better financial planning and budgeting.
- Upheld company policies and procedures while providing guidance to waitstaff on proper etiquette, presentation skills, and conflict resolution techniques.
- Monitored food inventory and supplies to prevent waste.
- Controlled expenses and boosted profitability by managing food and labor costs.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Enhanced team efficiency by implementing streamlined table management system.
- Optimized staff scheduling to handle peak times effectively without overstaffing.
- Utilized feedback from customer surveys to make targeted improvements in service and menu offerings.
- Managed inventory effectively to prevent shortages and reduce waste.
- Reduced order errors significantly, ensuring accurate communication between kitchen and dining area.
- Coordinated with kitchen to introduce new seasonal dishes, keeping menu fresh and attractive.
- Strengthened team morale and cooperation by organizing regular training sessions.
- Elevated dining experience, maintaining high standards of cleanliness and presentation.
- Collaborated with management team to plan and execute special events.
- Adapted quickly to menu changes, ensuring team was always informed and prepared.
- Developed loyalty program that increased repeat visits from customers.
- Addressed customer complaints with empathy and efficiency, turning potential negative experiences into positive outcomes.
- Boosted customer satisfaction with quick and accurate order processing.
- Implemented health and safety protocols to ensure safe dining environment for both staff and customers.
- Improved service delivery times, coordinating seamlessly between kitchen staff and waitstaff.
- Trained new staff to uphold service standards, ensuring consistency in customer experience.
- Negotiated with suppliers for better pricing, reducing operational costs without compromising on quality.
- Monitored dining area to ensure all guests received attentive service without delays.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Doula - Childbirth
Australian Doula College
11.2012
Skills
- Labor and delivery support
- Family guidance
- Pain Management Strategies
- Family Support
- Teaching techniques
- Ethical Practice
- Newborn care
- Continuing education
- Postpartum Care
- Breastfeeding education
- Labor support
- Childbirth Methods
- Birthing plan development
- Labor and delivery guidance
- Teamwork and Collaboration
- Reliability
Timeline
Childbirth Educator
Australian Doula College
01.2014 - Current
Birth and Postpartum Doula
Australian Doula College
01.2012 - Current
Professional Nanny
April Francis Barrister
07.2004 - 12.2012
Waitress Supervisor
18fts Double Bay
10.2001 - 10.2004
Doula - Childbirth
Australian Doula College
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