Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brooke McLaughlin

Narangba,Queensland

Summary

Highly motivated and result oriented. I am a confident and responsible worker that once shown how to do things, I pick up very easily. I am a responsible decision maker with communication skills to establish and maintain effective relationships with people on all levels. I am team player with a capacity to work closely with team and senior management to meet and exceed objective.

Overview

27
27
years of professional experience

Work History

Personal Carer

Bluecare Aged Care
Brisbane , Qld
03.2021 - 12.2022
  • Provided assistance to elderly clients with their daily activities such as bathing, dressing and grooming.
  • Assisted in the preparation of meals for clients according to individual dietary requirements.
  • Conducted regular home visits to monitor client health and wellbeing.
  • Observed and documented changes in the physical and mental condition of clients.
  • Ensured compliance with safety regulations by conducting periodic equipment checks.
  • Collaborated with other health professionals to implement care plans tailored to each client's needs.
  • Maintained accurate records of services provided, medications administered and any changes in client behaviour or health status.
  • Assessed potential risks posed by environmental hazards within the home environment.
  • Transported elderly individuals safely between their homes and medical appointments.

Administrative Officer /Business Owner

All Current Test & Tag
Narangba, QLD
08.2017 - 08.2022
  • Organized and maintained filing systems for confidential documents, correspondence, and reports.
  • Coordinated travel arrangements, including flights, hotels, car rental reservations, and ground transportation.
  • Assisted in the preparation of budgets by collecting data and inputting information into spreadsheets.
  • Processed invoices and payments using accounting software programs such as QuickBooks.
  • Performed data entry tasks including entering financial transactions into the company's accounting system.

Night Shift Filler, Night Shift In-charge

Coles Supermarkets
Burpengary, QLD
08.2017 - 03.2021
  • Assisted in unloading products and stocking shelves during night shifts.
  • Ensured accuracy of product labels and expiration dates.
  • Maintained cleanliness of store aisles and backroom areas.
  • Inspected incoming shipments for damages or discrepancies.
  • Communicated with supervisors to ensure timely restocking of shelves.

Dairy Department Manager/ Gap Scanner

Coles Supermarkets
Burpengary, QLD
08.2017 - 03.2021
  • Managed daily operations of dairy department, including ordering and stocking products.
  • Developed and maintained effective relationships with vendors to ensure timely delivery of products.
  • Monitored inventory levels, identified trends in sales and adjusted product selection accordingly.
  • Ensured all products were properly stored according to industry standards.
  • Provided customer service support for customers in the dairy department.
  • Trained new employees on proper food safety procedures and regulations within the department.
  • Coordinated with other departments to ensure a seamless shopping experience for customers.
  • Enforced store policies and procedures related to the dairy department at all times.
  • Assisted with annual inventory counts as needed.
  • Reviewed stock rotation processes regularly to reduce spoilage losses.
  • Observed sales floor and back stocked conditions to proactively handle areas of opportunity such as product-specific restocking.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Delegated work to staff, setting priorities and goals.

Duty Manager

Coles Supermarkets
Burpengary, QLD
08.2017 - 03.2021
  • Conducted regular inventory checks to ensure adequate stock levels were maintained at all times.
  • Responded promptly to any emergency situations that arose during shifts.
  • Liaised with other departments to ensure seamless operations across the organization.
  • Implemented quality assurance measures in order to maintain high standards of service delivery.
  • Conducted regular inspections of equipment and facilities in order to identify any maintenance needs.
  • Delegated tasks appropriately amongst team members according to individual skillsets.
  • Created positive work environment for employees and delivered exceptional customer service.

Fresh Produce Team Member

Coles Supermarkets
Bundaberg , QLD
11.2011 - 08.2017
  • Performed regular restocking of fresh produce shelves, ensuring items were properly rotated and labeled.
  • Assisted customers in selecting quality fruits and vegetables, providing product knowledge to ensure customer satisfaction.
  • Maintained a clean and safe work environment by adhering to departmental sanitation standards.
  • Weighed, priced, packaged, and labeled produce for sale.
  • Ensured all products met company standards regarding safety, quality and freshness.
  • Monitored the expiration dates on perishable items and removed any outdated or damaged goods from the sales floor.

Night Shift Filler

Coles Supermarkets
Burpengary , QLD
03.2011 - 11.2011
  • Assisted in unloading products and stocking shelves during night shifts.
  • Verified that product codes matched inventory records.
  • Ensured accuracy of product labels and expiration dates.
  • Maintained cleanliness of store aisles and backroom areas.
  • Inspected incoming shipments for damages or discrepancies.
  • Communicated with supervisors to ensure timely restocking of shelves.

Brush Hand /Business Owner

Get it Glossy Painting and Decorating
Brisbane , QLD
09.2008 - 03.2011
  • Cleaned and maintained paintbrushes, rollers, trays, and other equipment used in painting projects.
  • Mixed paints to achieve desired colors according to specifications.
  • Prepared surfaces for painting by sanding, scraping, filling holes, and removing wallpaper.
  • Applied primer coats on walls and woodwork as required.
  • Assisted painters with masking off areas prior to painting.
  • Ensured proper clean-up after each job was completed including removal of excess materials and supplies from the site.
  • Performed minor repairs on walls or ceilings prior to painting or wallpapering.
  • Installed drywall patches when needed.
  • Inspected work areas for potential hazards before beginning any job.
  • Followed safety protocols while working with hazardous materials such as solvents and thinners.
  • Established marketing strategies, such as social media campaigns, to promote the business.
  • Monitored cash flow to ensure proper budgeting of resources.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Kept records for production, inventory, income and expenses.

Administrative Assistant

Brisbane Refrigeration
Brisbane , QLD
01.2007 - 09.2008
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Shop Assistant

Coles Supermarkets
Brisbane , QLD
10.2006 - 01.2007
  • Greeted customers and provided assistance with product selection.
  • Assisted in maintaining store appearance by stocking shelves, organizing displays, and ensuring cleanliness of the shop floor.
  • Operated the cash register to process customer purchases accurately and efficiently.

Receptionist

Coles Supermarkets State Office
Brisbane , QLD
09.2002 - 10.2006
  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.

Personal Assistant to Regional Manager

Coles Supermarkets
Brisbane , QLD
09.2002 - 10.2006
  • Performed calendar management and scheduling of appointments for the executive.
  • Organized travel arrangements, including flights, transportation, and accommodation.
  • Prepared documents such as reports, presentations, agendas, and correspondence.
  • Provided administrative support to the executive team by conducting research and preparing statistical reports.
  • Managed office supplies inventory and placed orders when necessary.
  • Greeted visitors in a professional manner and provided assistance with inquiries.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Maintained confidential files related to personnel records or other sensitive information.

Bakery Assistant

Coles Supermarkets
Beenleigh And Nerang, QLD
09.2002 - 10.2006
  • Assisted in the preparation of dough for cakes, pies and other baked goods.
  • Maintained a clean and sanitary work area throughout the day.
  • Restedock shelves with freshly made products.
  • Kept accurate records of all baking supplies used in production.
  • Weighed ingredients and monitored temperatures during baking processes.
  • Monitored expiration dates on ingredients and finished products.
  • Organized storage areas to ensure efficient use of space and easy access to items needed for production.
  • Inspected equipment regularly to identify any maintenance needs or malfunctions.
  • Ensured that all safety protocols were followed while working in the bakery area.

Caretaking Role as Personal Assistant

Coles Supermarkets
Narang, QLD
09.2002 - 10.2006
  • Performed calendar management and scheduling of appointments for the executive.
  • Organized travel arrangements, including flights, transportation, and accommodation.
  • Prepared documents such as reports, presentations, agendas, and correspondence.
  • Provided administrative support to the executive team by conducting research and preparing statistical reports.
  • Managed office supplies inventory and placed orders when necessary.
  • Greeted visitors in a professional manner and provided assistance with inquiries.
  • Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
  • Maintained confidential files related to personnel records or other sensitive information.

Chef

Cafe Ba Ba Reeba
Brisbane , QLD
02.2001 - 09.2002
  • Planned menus, ordered supplies and managed kitchen staff.
  • Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
  • Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
  • Maintained a clean work environment by adhering to sanitation policies and procedures.
  • Checked quality of raw materials before use.
  • Stored foods correctly using correct storage containers and labelling systems.

Apprentice Chef

Chermside Hyperbowl
Brisbane , QLD
12.2000 - 02.2001
  • Prepared, cooked and served meals according to recipes and menus.
  • Assisted in ordering food supplies and maintaining inventories of ingredients.
  • Operated kitchen equipment such as mixers, blenders, slicers, ovens, grills and fryers.
  • Maintained cleanliness and hygiene standards in the kitchen area.
  • Organized workstations with necessary ingredients and cooking equipment.
  • Helped experienced chefs prepare dishes for customers.
  • Took direction from head chef on menu items and preparation techniques.
  • Trained in proper food handling procedures while adhering to health codes.
  • Cleaned dishes, pots, pans and other kitchen utensils using appropriate cleaning products.
  • Plated dishes according to instructions provided by head chef or sous chef.
  • Monitored stock levels of ingredients to ensure availability for service periods.
  • Communicated effectively with other kitchen staff during meal preparation times.

Apprentice Chef /Casual Kitchen Hand

Petrie Mansions
Brisbane , QLD
11.1997 - 12.2000
  • Prepared, cooked and served meals according to recipes and menus.
  • Assisted in ordering food supplies and maintaining inventories of ingredients.
  • Operated kitchen equipment such as mixers, blenders, slicers, ovens, grills and fryers.
  • Maintained cleanliness and hygiene standards in the kitchen area.
  • Organized workstations with necessary ingredients and cooking equipment.
  • Helped experienced chefs prepare dishes for customers.
  • Took direction from head chef on menu items and preparation techniques.
  • Trained in proper food handling procedures while adhering to health codes.
  • Cleaned dishes, pots, pans and other kitchen utensils using appropriate cleaning products.
  • Plated dishes according to instructions provided by head chef or sous chef.
  • Monitored stock levels of ingredients to ensure availability for service periods.
  • Checked quality of raw materials before use to ensure freshness of product.
  • Communicated effectively with other kitchen staff during meal preparation times.
  • Carried out basic knife skills including dicing, slicing and chopping vegetables.
  • Served food in a timely manner ensuring all orders were correct for customer satisfaction.
  • Checked dates on food to maintain proper rotation, discarding expired items.

Fresh Produce Team Member

Coles Supermarkets
Garden City , QLD
02.1996 - 11.1997
  • Performed regular restocking of fresh produce shelves, ensuring items were properly rotated and labeled.
  • Assisted customers in selecting quality fruits and vegetables, providing product knowledge to ensure customer satisfaction.
  • Maintained a clean and safe work environment by adhering to departmental sanitation standards.
  • Weighed, priced, packaged, and labeled produce for sale.
  • Ensured all products met company standards regarding safety, quality and freshness.
  • Monitored the expiration dates on perishable items and removed any outdated or damaged goods from the sales floor.
  • Provided excellent customer service while responding to inquiries and resolving complaints in a timely manner.
  • Assisted in setting up promotional displays of fresh produce according to store guidelines.
  • Followed proper food handling techniques when preparing produce for sale in accordance with health regulations.
  • Organized backroom areas according to established procedures for efficient stocking operations.

Education

Certificate lll in Hospitality - Hospitality

South Brisbane Tafe
Brisbane, QLD

Certificate lll Individual Support -

Aspire To Succeed

Skills

  • Feeding Assistance
  • Incapacitation care
  • Medical record-keeping
  • Disability Support
  • Stock Rotation
  • Health and safety compliance
  • Merchandising abilities
  • Point of sale systems
  • Store Cleaning
  • Customer Service
  • Filing
  • Calendar Management
  • Report Writing
  • Scheduling
  • Clerical Support
  • Data Entry
  • Event Planning
  • Travel Coordination
  • Dedicated Team Player
  • Surface Preparation
  • Finishing Techniques
  • Quality Assurance
  • Attention to Detail
  • Time Management
  • Business Planning
  • Business Administration
  • Employee Training
  • Financial Management
  • Budget Control
  • Bookkeeping

References

References available upon request.

Timeline

Personal Carer

Bluecare Aged Care
03.2021 - 12.2022

Administrative Officer /Business Owner

All Current Test & Tag
08.2017 - 08.2022

Night Shift Filler, Night Shift In-charge

Coles Supermarkets
08.2017 - 03.2021

Dairy Department Manager/ Gap Scanner

Coles Supermarkets
08.2017 - 03.2021

Duty Manager

Coles Supermarkets
08.2017 - 03.2021

Fresh Produce Team Member

Coles Supermarkets
11.2011 - 08.2017

Night Shift Filler

Coles Supermarkets
03.2011 - 11.2011

Brush Hand /Business Owner

Get it Glossy Painting and Decorating
09.2008 - 03.2011

Administrative Assistant

Brisbane Refrigeration
01.2007 - 09.2008

Shop Assistant

Coles Supermarkets
10.2006 - 01.2007

Receptionist

Coles Supermarkets State Office
09.2002 - 10.2006

Personal Assistant to Regional Manager

Coles Supermarkets
09.2002 - 10.2006

Bakery Assistant

Coles Supermarkets
09.2002 - 10.2006

Caretaking Role as Personal Assistant

Coles Supermarkets
09.2002 - 10.2006

Chef

Cafe Ba Ba Reeba
02.2001 - 09.2002

Apprentice Chef

Chermside Hyperbowl
12.2000 - 02.2001

Apprentice Chef /Casual Kitchen Hand

Petrie Mansions
11.1997 - 12.2000

Fresh Produce Team Member

Coles Supermarkets
02.1996 - 11.1997

Certificate lll in Hospitality - Hospitality

South Brisbane Tafe

Certificate lll Individual Support -

Aspire To Succeed

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