Brooke McPhee
Brisbane,QLD
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Program Coordinator
Linfox
02.2024 - Current
- Developed project timelines for successful completion of marketing initiatives.
- Edited promotional content, enhancing clarity and appeal for target audiences.
- Developed visually engaging marketing materials to support product launches and promotions.
- Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
- Enhanced brand visibility by developing and implementing targeted marketing campaigns.
- Organized training sessions for team members to enhance skills and improve program delivery.
- Managed project timelines by tracking milestones and adjusting plans as needed.
- Evaluated program outcomes by analyzing participant feedback and conducting follow-up surveys.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Negotiated advantageous contracts with external vendors for services such as printing or event management, ensuring cost-efficient use of resources.
- Managed high-volume workload under tight deadlines while maintaining a keen attention to detail in every aspect of the job duties performed.
- Coordinated logistics for multiple events for seamless execution.
- Gathered feedback from clients post-events to improve future planning processes.
- Managed event logistics and operations.
Process Improvement Lead
Linfox
02.2022 - 02.2024
- Coordinated multi-departmental projects that resulted in significant improvements in cost savings, efficiency, or revenue generation.
- Implemented Lean methodologies to eliminate waste, streamline operations, and increase overall productivity.
- Spearheaded change management efforts to ensure smooth adoption of new processes and technologies across the organization.
- Enhanced communication between departments by establishing cross-functional teams and collaboration tools.
- Reduced operational costs through continuous improvement initiatives and resource optimization.
- Analyzed project requirements to create detailed task lists.
- Established risk management protocols to identify and mitigate potential issues.
- Developed comprehensive project documentation with clear guidelines for team members.
- Oversaw project logistics, resulting in streamlined workflows and enhanced team collaboration.
- Coordinated project timelines by organizing meetings and updating schedules.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Continuous Improvement Manager
Bevchain
04.2019 - 02.2022
- Analyzed existing processes for areas of improvement, leading to significant time savings.
- Engaged stakeholders at all levels to secure support for changes, strengthening collaboration.
- Enhanced decision-making processes by analyzing performance metrics and identifying trends.
- Provided constructive feedback to team members, driving personal and professional improvement.
- Conducted root cause analysis for operational challenges, leading to targeted solutions.
- Increased operational efficiency by streamlining workflows and eliminating redundancies.
- Coached team members on effective problem-solving techniques, empowering them to drive improvements independently.
- Guided team members in prioritizing tasks to align with project objectives.
- Created detailed schedules for project milestones to ensure timely completion.
- Coordinated with external vendors to ensure deliverables met project specifications.
- Conducted quality assurance checks throughout project lifecycle to maintain high standards.
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
Continuous Improvement Manager
Toll Group
09.2017 - 04.2019
- Analyzed existing processes for areas of improvement, leading to significant time savings.
- Engaged stakeholders at all levels to secure support for changes, strengthening collaboration.
- Enhanced decision-making processes by analyzing performance metrics and identifying trends.
- Provided constructive feedback to team members, driving personal and professional improvement.
- Conducted root cause analysis for operational challenges, leading to targeted solutions.
- Increased operational efficiency by streamlining workflows and eliminating redundancies.
- Coached team members on effective problem-solving techniques, empowering them to drive improvements independently.
- Evaluated the effectiveness of implemented process improvements against established benchmarks, refining strategies as necessary to achieve desired results.
Operations Administration
Toll Group
01.2011 - 09.2017
- Enhanced customer satisfaction by promptly addressing inquiries, concerns, and providing accurate delivery updates.
- Evaluated carrier performance regularly to maintain high service levels while minimizing costs associated with outsourced transport services.
- Maintained compliance with industry regulations by staying abreast of current laws governing transportation policies and practices.
- Streamlined network administration tasks by implementing efficient system management protocols.
- Organized and managed payroll and timekeeping operations.
- Reduced payroll errors with thorough audits of employee records and timely corrections.
- Increased accuracy in financial reporting through meticulous reconciliation efforts between accounting systems
- Streamlined data entry processes for increased efficiency and accuracy.
- Streamlined data entry processes, reducing errors and increasing overall productivity.
Education
Bachelor - Communication & Public Relations
Griffith University
QLD12-2027
Diploma - Project Management
TAFE Queensland
QLD10-2023
Certificate IV - Frontline Management
MCI Institute
QLD10-2013
Skills
- Event coordination
- Email marketing
- Strategic messaging
- Problem-solving
- Project management
- Brand messaging
- Process improvement
- Organization skills
- Project documentation
Timeline
Program Coordinator
Linfox
02.2024 - Current
Process Improvement Lead
Linfox
02.2022 - 02.2024
Continuous Improvement Manager
Bevchain
04.2019 - 02.2022
Continuous Improvement Manager
Toll Group
09.2017 - 04.2019
Operations Administration
Toll Group
01.2011 - 09.2017
Bachelor - Communication & Public Relations
Griffith University
Diploma - Project Management
TAFE Queensland
Certificate IV - Frontline Management
MCI Institute
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