Brooke Mitford
SYDNEY,NSW
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
29
29
years of professional experience
Work History
Customer Service Cashier
Salvation Army volunteer
Sutherland
10.2025 - Current
- Assisted customers with purchases and processed transactions efficiently.
- Provided exceptional customer service and resolved inquiries promptly.
- Organized merchandise displays to enhance shopping experience for volunteers.
- Collaborated with team members to ensure smooth store operations.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Greeted customers promptly and responded to questions.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
FOH Team Member
Nuns Pool
Cronulla
02.2024 - 01.2026
- Provided excellent customer service to enhance customer’s experience.
- Provided excellent customer service to enhance guest experiences.
- Collaborated with team members to ensure smooth operations.
- Handled cash transactions accurately at the register.
- Upsold menu items to increase customer satisfaction and sales.
- Responded promptly to customer inquiries and requests.
- Supported training of new team members on service standards.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Assisted colleagues whenever needed during peak business hours.
- Utilized point-of-sale system to process transactions accurately and efficiently.
- Greeted customers with friendly and professional demeanor.
- Worked with managers to report and resolve customer issues or concerns.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Handled customer queries and complaints, ensuring satisfactory resolution.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
- Upheld company standards and values, representing the brand positively.
- Assisted guests with special needs or accommodations, ensuring an inclusive environment.
FOH Team Member
Fior
Gymea
03.2024 - 02.2025
- Provided excellent customer service to enhance customer experience.
- Assisted colleagues whenever needed during peak business hours.
- Utilized point-of-sale system to process transactions accurately and efficiently.
- Followed opening and closing procedures as outlined by management team.
- Ensured compliance with health and safety regulations at all times.
- Promoted special offers or discounts on menu items when appropriate.
- Greeted and talked pleasantly with customers to promote positive image for business.
- Followed national, state and local safety, health and sanitation guidelines to protect guests.
- Trained new front-of-house staff on policies, procedures, and customer service standards.
- Monitored dining area to ensure optimal guest satisfaction and address any needs or concerns.
- Handled customer queries and complaints, ensuring satisfactory resolution.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere.
- Managed waitlist and communicated wait times accurately to guests.
- Managed reservations and seating arrangements efficiently.
- Upheld company standards and values, representing the brand positively.
- Assisted guests with special needs or accommodations, ensuring an inclusive environment.
- Answered phone inquiries, taking reservations and providing information as needed.
- Assisted in setting up for events and special occasions, ensuring a seamless experience.
- Participated in team meetings to discuss performance metrics and areas for improvement.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
FOH
Sydney Restaurant Group
Cronulla
08.2022 - 03.2023
- Collaborated with front of house staff to ensure timely delivery of orders, enhancing customer satisfaction.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Collaborated with other departments such as front-of-house staff to ensure smooth operations during peak hours.
- Performing under pressure while playing in front of large crowds.
Teller/Customer Service Representative
Commonwealth Bank
Caringbah
03.1997 - 06.1999
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer and ensured balanced transactions daily.
- Promoted bank products to enhance customer financial solutions.
- Provided exceptional customer service in a fast-paced environment.
- Collaborated with team members to improve service delivery.
- Resolved customer complaints with professionalism and empathy.
- Conducted regular audits of cash handling procedures for compliance.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Explained account information to customers in detail as needed.
- Delivered exceptional service to customers in person or over telephone.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Followed up on requests from customers in a timely manner.
- Explained the features of various banking products available to customers.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Trained employees on cash drawer operation.
- Assisted customers in opening new accounts and completing required paperwork.
- Directed specific questions to appropriate branch personnel.
- Cross-sold additional bank products when applicable to meet customer needs.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Maintained accurate records of all transactions and customer interactions.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Identified transaction errors when debits and credits did not balance.
- Verified amounts and integrity of every check or funds transfer.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Assisted customers with inquiries and resolved issues efficiently.
- Processed transactions accurately and maintained data integrity.
- Facilitated communication between departments to enhance service delivery.
- Educated customers on banking products and services available.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Timeline
Customer Service Cashier
Salvation Army volunteer
10.2025 - Current
FOH Team Member
Fior
03.2024 - 02.2025
FOH Team Member
Nuns Pool
02.2024 - 01.2026
FOH
Sydney Restaurant Group
08.2022 - 03.2023
Teller/Customer Service Representative
Commonwealth Bank
03.1997 - 06.1999