Brooke Morris
Townsville,QLD
Summary
To whomever it may concern my name is Brooke Morris, as you can see I have an extensive work history in the hospitality industry. Now that I am getting a little older and have a small family I would like to either do a traineeship in an office doing business studies, eg, Community services, job agency , council etc. I am a very hard worker and I know alot about customer service , I learn things very quickly and I am very smart when it comes to computers and softwares. The chance to gain one of these positions would be great. I can work from 7.30 am 5 days a week, I also have my own transport.
Overview
5
5
years of professional experience
Work History
Waitress
Kondari Hotel
03.2023 - 05.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Barista Shift Supervisor
Monkey Joes Cafe
01.2019 - 07.2019
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Bartender
Shenanigans Bar
01.2018 - 08.2018
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
High School Diploma -
Urangan State High School
Urangan, QLD01.2012
Skills
- Drinks Preparation
- Item Promotion
- Check Payment Processing
- Ordering Bar Supplies
- Customer Needs Assessments
- Employee Performance Evaluations
- Facility Policies and Procedures
- Coordination
- Critical Thinking
- Honest and Trustworthy
- Organization and Time Management
- Planning and Coordination
Timeline
Waitress
Kondari Hotel
03.2023 - 05.2023
Barista Shift Supervisor
Monkey Joes Cafe
01.2019 - 07.2019
Bartender
Shenanigans Bar
01.2018 - 08.2018
High School Diploma -
Urangan State High School
Similar Profiles
Monique ArrowsmithMonique Arrowsmith
Assistant Manager at ALH Group/Kondari HotelAssistant Manager at ALH Group/Kondari Hotel
MURTAJA ALTAMEEMIMURTAJA ALTAMEEMI
Front office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotelFront office ( Receptionist ) & supervisor at OZO Hotel / Cordial hotel / Joy hotel / Diamond capsule hotel / The muse hotel / House 377 hotel / NL hotel / Max hotel / Downtown hotel
Muthu SelvamMuthu Selvam
NA at Mosaic Hotel, The Park Hotel, Poppy's HotelNA at Mosaic Hotel, The Park Hotel, Poppy's Hotel
Naomi LynchNaomi Lynch
Business Account Manager at Provet Pty LtdBusiness Account Manager at Provet Pty Ltd
Jadeen TurnerJadeen Turner
Whitsunday Regional Council at Parks & GardensWhitsunday Regional Council at Parks & Gardens