Summary
Overview
Work History
Skills
Timeline
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Brooke Morris

Southport,QLD

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.


I have recently completed my Real-estate sales person license, I love helping people, this is something I want in my future is to help people and be able to guide them in the right directions in life. I an a very hard worker and willing to try out new career paths if presented to me. if i am hired I guarantee I will not let you or your business down, I would love to be given the chance to show people what i am made of.

Overview

7
7
years of professional experience

Work History

Property Management Assistant

Vision Property Management
09.2023 - 12.2023
  • Assisted property manager in conducting regular inspections to maintain property standards and address any issues proactively.
  • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Supported smooth tenant move-ins and move-outs by scheduling inspections, managing paperwork, and facilitating key exchanges.
  • Produced entry condition reports and processed applications for each home.

Sales Administrative Assistant

Mitchells Real Estate
04.2023 - 06.2023
  • Performed research to collect and record industry data.
  • Elevated client relations with prompt follow-ups on inquiries or concerns, ensuring positive rapport with customers throughout the sales process.
  • Supported marketing initiatives with event planning, collateral creation, and lead generation tracking to drive sales growth.
  • Collected and maintained file of receipts to coordinate expense report submission.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed filing system, entered data and completed other clerical tasks.

Cafe Supervisor

Monkey Joes Cafe
04.2018 - 12.2019
  • Monitored food inventory and supplies to prevent waste.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
  • Monitored food preparation, production, and plating for quality control.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.

Waitress Supervisor

Fiddlers Green Irish Bar And Restaurant
01.2017 - 03.2018
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
  • Strengthened relationships with vendors by negotiating favorable contract terms for bulk purchases of food supplies and equipment rentals.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.

Skills

  • Product and service knowledge
  • Customer service
  • RSA and RSG
  • Barista Certified
  • Food Handling Cert
  • Real-Estate salesperson License
  • Tenant Communications
  • Computer skills
  • Honest and Reliable

Timeline

Property Management Assistant

Vision Property Management
09.2023 - 12.2023

Sales Administrative Assistant

Mitchells Real Estate
04.2023 - 06.2023

Cafe Supervisor

Monkey Joes Cafe
04.2018 - 12.2019

Waitress Supervisor

Fiddlers Green Irish Bar And Restaurant
01.2017 - 03.2018

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Brooke Morris