Brooke Ngarimu
Brisbane,QLD
Summary
Organized, empathetic and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
Work History
Store Manager
Everyday Wine
Auckland, NZ
02.2021 - 10.2023
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Created ultimate wine experience by advising guests on wine choices and serving with accuracy and flair.
- Formed and sustained strategic relationships with clients, building confidence by actively listening to concerns and quickly resolving issues.
- Evaluated current stock levels against forecasted demand to minimize overstocking or shortages.
- Restructured warehouse picking locations and reserved slots to achieve maximum employee productivity.
- Processed and sent invoices, adjustments and purchase orders to customers. Working closely with suppliers to ensure timely processing of invoices.
- Updated POS system with new products and promotional offers.
Duty Manager
Verona Bar & Cafe
Auckland, NZ
02.2022 - 02.2023
- Served alcoholic beverages responsibly following state laws and local ordinances.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Operated cash registers to process customer payments.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
Cocktail Bartender
Reign And Pour
Auckland, NZ
06.2020 - 12.2021
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Collected and organized daily till totals and tips.
Duty Manager/Artist Liaison
Neck Of The Woods
Auckland, NZ
03.2018 - 06.2020
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored performance of staff members, offering advice where appropriate.
- Coordinated and allocated equipment, supplies and staff for events.
- Monitored cash intake to reduce discrepancies.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
Education
Bachelors - Architecture
The University Of Auckland
Auckland, New Zealand11-2018
Skills
- Customer Service
- Inventory Control
- Strategic Thinker
- Operational Efficiency
Languages
English
Full Professional
References
- James Pryor - Store Manager of Everyday Wine - James@winediamonds.co.nz - +64223453815
- Beatriz Carbonilla - Graphic Designer at TVNZ - Beatriz.carbonila@tvnz.co.nz
- Jessica Boylan - Merchandise Representative at Dicker Data - Jess.Boylan@dickerdata.co.nz
Timeline
Duty Manager
Verona Bar & Cafe
02.2022 - 02.2023
Store Manager
Everyday Wine
02.2021 - 10.2023
Cocktail Bartender
Reign And Pour
06.2020 - 12.2021
Duty Manager/Artist Liaison
Neck Of The Woods
03.2018 - 06.2020
Bachelors - Architecture
The University Of Auckland
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