Brooke Nielsen
Raceview,QLD
Summary
Hardworking Laboratory Scientist with experience testing samples used to diagnose and treat diseases and conditions. Well-versed in complex laboratory biological sample tests. Highly accurate when recording data and guiding quality control while following laboratory policies.
Overview
5
5
years of professional experience
Work History
Laboratory Scientist - Automated Biochemistry
Sullivan Nicolaides Pathology (SNP)
04.2023 - Current
- Conducted chemical analysis of bodily fluids to identify presence of normal and abnormal components.
- Routine and advanced operation of HPLC and LCMSMS instruments.
- High-volume manual sample preparation and analytical determination of various vitamins, therapeutic drugs and hormone levels.
- Prevented specimen contamination and increased proficiency levels by calibrating, sanitising and maintaining laboratory equipment and instruments.
- Reviewed test results and generated thorough reports to submit findings to hospitals and clinics.
- Determined cause of unexpected test results and other issues by identifying and resolving technical and equipment problems.
- Reduced errors in data analysis with meticulous attention to detail and stringent quality control measures.
- Conducted routine maintenance on HPLC and LCMSMS instruments, ensuring optimal performance and minimizing downtime due to malfunctions.
- Monitored inventory levels proactively addressing shortages before they disrupted workflow.
- Documented test results using computerized and manual transcription methods, such as Apollo LMIS, Microsoft Office 365, and Unity.
- Maintained strict adherence to prescribed lab safety guidelines and operational instructions in accordance with NATA/ISO accreditation/certification.
- Conferred with scientists, engineers, referrers and their patients to provide reliable and efficient service levels.
- Reviewed scientific literature regularly, staying current with industry trends and advancements in technology relevant to laboratory processes.
Cafe Supervisor
Zaraffa’s Coffee Booval
06.2019 - Current
- Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
- Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Fostered a positive work culture by providing ongoing support, feedback, and recognition for staff achievements.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
Education
Bachelor of Biomedical Science - Human Physiology
Queensland University of Technology
Gardens Point, QLD11.2021
Skills
- Biochemistry Background
- Excellent Communication
- Routine Laboratory Operations
- Strong Work Ethic
- Time Management
- Organisational Skills
- Attention to Detail
- Multitasking Abilities
- Problem-solving abilities
- Teamwork and Collaboration
- Laboratory safety protocols
Accomplishments
- Represented AUS at the 2012 Youth Women World Cup in Futsal.
- 2010 St Peter Claver College Sportswoman of the Year
- 2012 St Peter Claver College Sportswoman of the Year
References
Shawn Lim, Laboratory Night Supervisor
Sullivan Nicolaides Pathology - Automated Biochemistry
M: 0402 478 839
E: soliloquoy@gmail.com
Bree Wright, Manager
Zarraffa’s Coffee Booval
M: 0431 862 540
E: Breezer792009@gmail.com
Timeline
Laboratory Scientist - Automated Biochemistry
Sullivan Nicolaides Pathology (SNP)
04.2023 - Current
Cafe Supervisor
Zaraffa’s Coffee Booval
06.2019 - Current
Bachelor of Biomedical Science - Human Physiology
Queensland University of Technology
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