Summary
Overview
Work History
Education
Skills
References Available
Timeline
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Brooke Noha

Summary

A highly motivated individual with extensive customer service experience. My strong communication skills and assertiveness are my distinguished strengths which have evolved throughout my career. I'm seeking a new challenge with a higher level of responsibility.

Overview

12
12
years of professional experience

Work History

Contract Administrator

Cubitts Home Extensions And Granny Flats
09.2022 - 02.2024
  • Preparing and sending contracts for residential clients through HIA for Granny Flats, Primary Dwellings, Dual Occupancies, Extensions, Demolitions & Renovations
  • Liaising with clients to obtain accurate information regarding bank details for their Contract
  • Preparing Variations of Contracts and Deductions (credits) for all departments to send to the client
  • Variation control – minimised the amount of pending variations. When I started at Cubitts, over 500 unsigned variations were distributed to clients. With control, monitoring and automatic reminders set up on Adobe (then DocuSign), I was able to get all pending variations signed & the pending count to 10-15 by the end of each week.
  • Introduction of DocuSign – Training teams how to set up and use DocuSign
  • NCC Project Sept 2023 – 36 contracts signed prior to the end of September
  • Specifications – interpret relevant documents to create a specification for handover to construction. Documents such as Tenders, Title Searches, Soil reports, Bushfire reports, Architectural drawings, Stormwater plans, Structural plans, SPANTEC plans, BASIX certificate, Colour/Selections Document, Electrical Plans and Kitchen Plans.
  • Exporting and interpreting reporting figures for the Management Team through Salesforce & HubSpot
  • Third Party Insurance Management – uploading documentation in Nexvia, following up with Subcontractors to obtain accurate and up to date documentation such as White Cards, Licenses
  • Send Induction Letters/Documentation to new Sub contractors
  • Company vehicle Inspections
  • Cover Front of House on Saturdays, answering calls, taking new leads for Sales Team and welcoming walk ins
  • Visit clients home to have Contracts Signed
  • Send Tenders to clients for Sales Team
  • Provide up-to-date Statement of Account from the Accounts Department
  • Send Cancellation Letters to Clients of behalf of Director
  • Understanding and learning Constructive to finalise Specifications (Constructive introduced to Cubitts Early Feb 2024)

CLIENT CARE ASSOCIATE/ADMIN ASSISTANT

DECOR SYSTEMS
02.2020 - 03.2022
  • Answering incoming calls, responding to daily emails, greeting clients & setting up the boardroom for presentations, meetings & team huddles
  • Assisting with accounts by sending invoices/statements to clients & arranging follow up emails/calls for outstanding accounts/invoices
  • Assisting with the marketing team by contacting clients after major projects are completed & obtaining professional photographs or arranging a photographer to visit site
  • Liaising with all types of clients such as accounts, subcontractors, interior designers, architects & builders
  • Arrange freight with third party logistics/transport companies & advising our clients of lead times, delivery dates & getting all necessary information for the site to accept deliveries
  • Day to day duties such as general housekeeping, ordering stationary, cleaning products & arranging catering for presentations/meetings
  • Guiding clients by being the first point of contact for each step in our process, from accounts, to CAD drawings to production & then dispatch.

LIGHT SPECIALIST/SHOWROOM ASSISTANT

SPECIAL LIGHTS
10.2019 - 02.2020
  • Handle all retail sales & assist with Specification/Tenders - supporting BDM
  • Open & Close showroom Tuesday to Saturday - Managing Saturdays
  • Maintaining the showroom & keeping all relevant product specification tags up to date
  • Handling all phone, email & website enquiries
  • Assisting with Wholesaler phone, email & website enquiries
  • Creating content for social media, blogs & website editing
  • Weekly pipeline meetings with Directors to forecast budgets for each month
  • Organising local & international deliveries
  • Ordering & maintaining stock levels
  • Stock take
  • Site visits
  • Daily Sales report & balance sheet
  • Follow up on quotes on a weekly basis
  • Design advice for aesthetic & functional purposes - working with retail clients & their technical drawings for accurate selection of pendants, downlights & limitations of voltages & required IP rated environments.

NSW ACCOUNT MANAGER/BDM SUPPORT

STEELCASE AUSTRALIA
01.2019 - 10.2019
  • Look after over sixty existing accounts managing their day-to-day enquiries, quotes & end of project enquiries
  • Email enquiries, phone enquiries & showroom walk ins
  • Presentations & meetings with corporate businesses such as Telstra, Alliance Bernstein, EY, Amazon, eBay, Lockheed Martin etc
  • Before construction & design companies were appointed
  • To build morale between Designers, End Users & Building/Construction companies
  • External meetings & showroom tours were hosted
  • Work closely on Tender's & create presentations with product from our portfolio & layout options, finishes etc
  • Site visits & measurements for accurate quoting & customised furniture requests
  • Liaise with the Project Manager & Third-party Logistics team to offer a service of a smooth delivery process
  • Assisted with the organisation of Steelcase's product launch/pop events
  • Work closely with the quoting team to produce high volume FF&E Schedules/Tenders
  • Entertain interior designers & Architects in the showroom or in a public venue
  • Highly proficient with CRM (Salesforce) Daily updates on wins, losses, meetings, presentations, etc
  • Used on a global scale so GAM's & APAC Directors could use connections to build the opportunities & leads created from the face-to-face connections with the interior designers, end-users & building/construction companies
  • Deliver samples to clients - fabric samples, task chairs, loose furniture etc.

OFFICE ALL ROUNDER/MARKETING

FANULI FURNITURE
10.2016 - 12.2017
  • Handling inbound, outbound calls, email enquiries, process daily banking
  • Liaise with Logistics Manager - organising delivery of goods/furniture
  • Social Media - Posting on all social media sites including Facebook, Instagram and Pinterest
  • Liaising with local magazines such as Vogue Living, Belle Magazine, Home Beautiful, The Robb Report for advertisements and editorials
  • Create and publish blogs on the website for weekly subscribers
  • Organisation of International supplier's accommodation
  • Filing and managing Sales Orders, Tax invoices and Delivery dockets for the accounts department
  • Assist with Accounts for collections of payments from our clients
  • Arrange delivery for clients.

CUSTOMER SERVICE OFFICER/SETTLEMENTS

VOLKSWAGEN FINANCE
08.2015 - 08.2016
  • Monitoring Inbound and outbound calls
  • Handling customer complaints & disputes of diesel emissions in a sincere & caring matter
  • Third party authorisation documentation, amortization schedules & copies of customer contracts be manually processed
  • Hardship applications & refinancing options
  • Liaise with fraud and risk departments, monitoring applications for any breaches against legislative policy: including any Anti Money Laundering, Counter Terrorism Financing, Fraud and all other regulations as governed by ASIC, APRA and AUSTRAC
  • Effectively process settlement documentation for personal and business loans for motor vehicles or balloon refinancing.

SETTLEMENTS/VETTING ANALYST

CAPITAL FINANCE
05.2012 - 08.2014
  • Prompt, professional and courteous customer service in all interactions with internal and external clients
  • Meeting KPI's, daily targets and weekly targets
  • Co-developed and wrote the 'One Best Way' process for the settlements support team
  • Data entry, online banking, complete regular compliance training to meet the needs of regulations and national standards
  • Train new staff and assist with interviews
  • Monitor and respond to email enquiries from internal/external stakeholders
  • Prepare and produce daily reports for management and assist with daily huddle.

Education

HSC -

JAMISON HIGH

CERT.3 BUSINESS -

ARC GROUP

INTERIOR DESIGN -

BILLY BLUE
03.2024

Skills

  • Communication
  • Adaptability
  • Time Management
  • Well Developed Organisation
  • Strong Work Ethic
  • Accuracy
  • Problem Solving
  • Collaboration
  • Microsoft Office
  • MYOB
  • Salesforce
  • Adobe
  • HubSpot
  • Nexvia
  • Constructive
  • HIA
  • DocuSign
  • Phone/Switch Systems
  • Telephone Etiquette
  • Electronic Filing Systems
  • Project Support
  • Database Administration
  • Workflow Management

References Available

True

Timeline

Contract Administrator

Cubitts Home Extensions And Granny Flats
09.2022 - 02.2024

CLIENT CARE ASSOCIATE/ADMIN ASSISTANT

DECOR SYSTEMS
02.2020 - 03.2022

LIGHT SPECIALIST/SHOWROOM ASSISTANT

SPECIAL LIGHTS
10.2019 - 02.2020

NSW ACCOUNT MANAGER/BDM SUPPORT

STEELCASE AUSTRALIA
01.2019 - 10.2019

OFFICE ALL ROUNDER/MARKETING

FANULI FURNITURE
10.2016 - 12.2017

CUSTOMER SERVICE OFFICER/SETTLEMENTS

VOLKSWAGEN FINANCE
08.2015 - 08.2016

SETTLEMENTS/VETTING ANALYST

CAPITAL FINANCE
05.2012 - 08.2014

HSC -

JAMISON HIGH

CERT.3 BUSINESS -

ARC GROUP

INTERIOR DESIGN -

BILLY BLUE

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Brooke Noha