Brooke Nolder-White
Townsville,QLD
Summary
As a customer service coordinator with experience and a personable professional outlook. Exemplary customer service skills, I am looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
9
9
years of professional experience
Work History
Customer Service Coordinator
Warrina Lease Co Pty Ltd
05.2017 - Current
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Displaying of stock, quality control, refilling of stock, stock rotation.
- Money handling, floating out of registers, verifying
- Safe count and balancing
- Recommended and upsold new products, resulting in increase in revenue.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Delegated tasks to support staff to organize and improve efficiency.
- Provided backup to step in to assist with various tasks whenever employee was absent or at lunch.
- Trained staff on operating procedures and company services.
- Cross-trained and backed up other customer service managers.
- Opening and setting up of store
Customer Service Assistant
Big W
02.2015 - 04.2017
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Skills
- Financial Transactions
- Employee Relationships
- Customer Service
- Skilled Trainer
- Register Operations
- Team Goals
- Work Prioritization
- Staff Management
- New Hire Training
- Performance Monitoring
Timeline
Customer Service Coordinator
Warrina Lease Co Pty Ltd
05.2017 - Current
Customer Service Assistant
Big W
02.2015 - 04.2017
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