Lilly Ochman
Mooloolaba, Sunshine Coast,QLD
Summary
I am a passionate Beauty Therapist with 4 years of experience in the Industry. I love everything wellness, skin care and want to further my knowledge on a Holistic approach to Spa. I am seeking Part time or Full time employment in the hopes of expanding my knowledge and skills. I have experience in providing high-end relaxation services in fast paced salon/spa environment. Also with Spa Attendance, Receptionist roles and Counter Management, whilst also having product knowledge with brands Like Eminence Organics, Waterlily and Ella Baché. I am excited at the prospect of a new opportunity within this Industry.
Overview
6
6
years of professional experience
Work History
Counter Manager for Ella Baché
David Jones
Sunshine Plaza
06.2023 - Current
- Awarded National Therapist of the Month for August. (For Ella Baché, David Jones )
- The Counter is up 25% to David Jones budget, and has seen 13% growth from last financial year.
- Achieved sales goals through effective communication, demonstration and understanding of products.
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Implemented visual merchandising strategies to attract customers and promote featured products. (GWP)
- Promoted brand loyalty by creating personalized and customised experiences for each client during their facial treatment.
- Worked closely with David Jones management to develop short and long term goals for the store, aligning objectives with the company''s mission and vision.
- Processed transactions efficiently using point-of-sale systems. ensuring they have the best checkout experience, especially after a treatment.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
Beauty Therapist and Receptionist
The Waterfall Day Spa
Mooloolaba, QLD
03.2020 - 06.2023
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Designed skin and body care packages for individual clients.
- Analyzed client needs and came up with individualized and continuous treatment plans.
- Educated clients on care processes and advised on further care and products.
- Met sales goals, supporting organizational health through consistent and reliable service.
- Trained new staff in product knowledge and customer service protocols.
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Identified skin needs of customers to provide assistance in choosing best products.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Assisted estheticians and massage therapists in setting up rooms and stations with supplies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
Hospitality Worker
Yogurt And Gelato World
Mooloolaba, QLD
03.2018 - 02.2022
Education
Diploma - Beauty Therapy
TAFE Queensland
Mooloolaba, QLD07.2022
Certificate II - Retail Cosmetics
Lashar College
Queensland 03.2021
High School Certificate -
St Johns College, Nambour
Nambour, QLD11.2020
Skills
- High Performance Spa Facials
- Relaxation Massage and Body Treatments
- Counter Management Experience
- Lash and Brow Maintenance
- Microdermabrasion Knowledge
- Customer Consultations
- Time Management
- Multitasking and Organization
References
Rebecca Girdler - Manager of Waterfall Day Spa
Ph. 0459 638 520
Brandi Rainbow - Manager of Yogurt and Gelato World
Ph. 0466 603 408
Ashleah Buckland - Counter Manager for Dermalogica
Ph. 0498 503 062
Timeline
Counter Manager for Ella Baché
David Jones
06.2023 - Current
Beauty Therapist and Receptionist
The Waterfall Day Spa
03.2020 - 06.2023
Hospitality Worker
Yogurt And Gelato World
03.2018 - 02.2022
Diploma - Beauty Therapy
TAFE Queensland
Certificate II - Retail Cosmetics
Lashar College
High School Certificate -
St Johns College, Nambour