Brooke O'Neill
Bundaberg,QLD
Summary
An accomplished hospitality manager with more than 10 years of experience looking to utilize my skills in a different industry. With intermediate computers and data entry skills I am seeking any level role that offers training and mentorship opportunities to build a solid foundation for a successful career
Overview
11
11
years of professional experience
Work History
Manager
Kepnock Corner Store
01.2020 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed and motivated employees to be productive and engage in work.
- Established team priorities, maintained schedules and monitored performance.
- Maintained stock rotation and stock control
- Data entry using Microsoft Excel
- Accomplished multiple tasks within established time frames
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organised, and safe environment for employees and patrons
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Used POS and eftpos systems to accurately enter orders and process payments.
- Achieved streamlined payroll processing, ensuring accurate and timely employee payments.
- Reduced errors in payroll records by diligently reviewing and verifying employee information.
- Maintained payroll information by calculating, collecting, and entering data.
- Administered payroll, accounting and purchasing.
- Maintained WHS Standard procedures and documentation.
Barista
Café 1928
01.2019 - 01.2020
- Maintained a clean and organised workspace for optimal productivity and safety.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Used POS and eftpos systems to accurately enter orders and process payments.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Maintained regular and consistent attendance and punctuality.
Manager
Bargara Berries
01.2017 - 01.2019
Manager
Perks Café Jimboomba
01.2014 - 01.2017
Education
Certificates
Skills
- Customer service
- Documentation and reporting
- Time management
- Staff training and development
- Budget control
- Team leadership
- Shift scheduling
- Decision-making
- Product management
- Intermediate Microsoft word/excel knowledge
- Intermediate MYOB knowledge
- Payroll processing capability
Timeline
Manager
Kepnock Corner Store
01.2020 - Current
Barista
Café 1928
01.2019 - 01.2020
Manager
Bargara Berries
01.2017 - 01.2019
Manager
Perks Café Jimboomba
01.2014 - 01.2017
Certificates
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