Brooke Parkes

Work History

Bolton Clarke

10.2021 - Current

Increased team productivity with effective communication and collaboration strategies.
Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Improved workflow management by introducing time-saving tools and techniques that boosted employee productivity.
Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
Ensured compliance with safety regulations by conducting regular audits and implementing necessary improvements in the workplace.
Provided exceptional service to clients, fostering strong relationships and repeat business.
Reduced errors in service delivery by implementing quality control measures that ensured adherence to industry standards.
Maintained high customer satisfaction standards to meet or exceed targets.

Ozcare

02.2019 - 08.2021

Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
Removed trash, debris and other waste materials from premises.
Used time management and efficient cleaning methods to meet deadlines.

Aus Clean

06.2018 - 02.2019

Enhanced client satisfaction by providing thorough and efficient house cleaning services.
Collaborated with lead House Cleaner to divide tasks effectively, maximizing productivity during shifts.
Aided in reducing clutter for homeowners by suggesting storage solutions that fit their specific needs.
Reduced the spread of germs and bacteria by sanitizing high-touch surfaces regularly.

Sebel Hotel

05.2005 - 08.2008

Coordinated seamlessly with facility managers at various job sites to provide comprehensive cleaning solutions that met their specific requirements and exceeded their expectations.
Enhanced team productivity by implementing efficient cleaning methods and time management strategies.
Managed scheduling to ensure adequate coverage during peak hours, maximizing efficiency while reducing labor costs.
Ensured consistent high-quality service by conducting regular inspections of completed work areas.