BROOKE PEARCE
Summary
I am a talented Manager with expert team leadership, planning and organisational skills built during my successful career.
I am a strong leader and problem solver dedicated to streamlining operations to decrease costs and promote organisational efficiency.
I have passion and a documented strengths in building and maintaining relationships with a diverse range of stakeholders in many varying settings.
I loves collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems.
Overview
18
18
years of professional experience
Work History
Manager – Resource Recovery & Education
City of Greater Bendigo
01.2018 - Current
- Lead 65 cross functional staff across a wide range of roles required to deliver resource recovery services for the City.
- Develop, implement and coordinator the City’s largest service contracts.
- Maintained and executed an annual $35M+ operational and capital budget.
- Orchestrated strategic planning for long term resource recovery infrastructure for the City.
- Preparation of State and Federal grant applications to support local and regional infrastructure development opportunities.
- Establishment and oversight of dedicated communications plans to provide information and educational to the City’s 110,000 residents.
- Responsible for the delivery of organizational customer charter targets of the 21,000 customer requests received for resource recovery per annum.
Systems Support Officer/Project Manager
City Of Greater Bendigo
04.2014 - 12.2017
- Addressed public questions, complaints and requests and provided necessary assistance.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Presentations & Works – Systems Coordinator
City of Greater Bendigo
01.2013 - 03.2014
- Deliver the annual plant and equipment plant replacement program within budget and required time frames
- Coordinate and prepare contract specifications, tender evaluation reports and claim documentation for the plant replacement Program
- Develop annual budget bids and manage expenditure in accordance with approved budgets
- Implementation of OH&S processes to ensure compliance with relevant standards and industry requirements
- Coordinate the training requirements of the Works, Parks & Natural Reserves and Waste Services units
- Maintaining compliance of the Integrated Master System for the Presentation & Assets Directorate.
Customer Service Consultant
City of Greater Bendigo
01.2006 - 01.2013
- Providing a high level of customer service to the community
- Answer 80% of calls within 20 seconds
- To have a clear understanding of all other departments within the organisation and what each particular department entails to ensure the best result for our customers
- To be up to date and aware of a large majority of council employees and their specific roles, and to liaise with these officers to provide the correct information for our customers
- Prioritising work load to follow up previous requests from customers and when or if these requests will be completed
- Follow through with requests to ensure that time frames are being met and our customer is happy with our response
- Bookings of council owned facilities
- Front reception duties including receipting
Education
MBA -
Australian College of Applied Professions (ACAP)
Executive Ready
Womens Leadership Australia (WLA)
Compass Flagship Program
Compass Women's Leadership - Dattner Group
Skills
- Leadership
- Business Analysis
- Strategic Thinking
- Innovative
- Change Management
- Cross-functional Collaboration
- Resilience
- Attention to Detail
Accomplishments
Victorian Premiers Sustainability Awards 2022
Category Nomination - Circular Economy Innovation Winner - Industry Leader
References
- Debbie Wood - Director, Infrastructure and Environment - City of Whittlesea -
- Craig Lloyd - CEO - City of Whittlesea -
Timeline
Manager – Resource Recovery & Education
City of Greater Bendigo
01.2018 - Current
Systems Support Officer/Project Manager
City Of Greater Bendigo
04.2014 - 12.2017
Presentations & Works – Systems Coordinator
City of Greater Bendigo
01.2013 - 03.2014
Customer Service Consultant
City of Greater Bendigo
01.2006 - 01.2013
MBA -
Australian College of Applied Professions (ACAP)
Executive Ready
Womens Leadership Australia (WLA)
Compass Flagship Program
Compass Women's Leadership - Dattner Group
Similar Profiles
Fiona MorrishFiona Morrish
Maternal and Child Health Universal Coordinator at City of Greater BendigoMaternal and Child Health Universal Coordinator at City of Greater Bendigo
Kade BlowKade Blow
Acting Coordinator Sportsfields and Reserves at City of Greater BendigoActing Coordinator Sportsfields and Reserves at City of Greater Bendigo
Mathew WallMathew Wall
NA at City of Greater BendigoNA at City of Greater Bendigo
Craig NiemannCraig Niemann
Chief Executive Officer at City Of Greater BendigoChief Executive Officer at City Of Greater Bendigo
Eng LimEng Lim
MANAGER, ENGINEERING & RESOURCE RECOVERY at Macedon Ranges Shire CouncilMANAGER, ENGINEERING & RESOURCE RECOVERY at Macedon Ranges Shire Council