Brooke Pearce
Townsville,QLD
Summary
Results-driven Department Manager with expertise in inventory management and customer service. Proven ability to enhance operational efficiency and team collaboration while implementing safety protocols to ensure a secure shopping environment.
Overview
13
13
years of professional experience
Work History
Department Manager
coles
Townsville, QLD
06.2022 - Current
- Led daily operations ensuring smooth workflow and team collaboration.
- Coordinated staff schedules to optimize coverage during peak hours.
- Trained staff on customer service best practices and store policies.
- Resolved customer inquiries and complaints promptly to uphold service standards.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Oversaw visual merchandising to enhance product presentation and customer engagement.
- Managed inventory levels to maintain stock availability and minimize waste.
- Implemented safety protocols to ensure a secure shopping environment for customers.
- Collaborated with department heads to align goals with company initiatives.
Cleaning Supervisor
bayton property services
, QLD
04.2013 - 08.2018
- Supervised daily cleaning operations across commercial properties.
- Trained and mentored cleaning staff on best practices and safety protocols.
- Conducted regular inspections to ensure cleanliness and compliance standards.
- Conducted regular inspections of all areas to ensure that standards are met and maintained.
- Supervised the use of chemicals, materials, and equipment for cleaning and maintenance purposes.
- Managed inventory of cleaning supplies and equipment for operational efficiency.
- Monitored inventory levels of supplies and equipment to ensure adequate resources are available at all times.
Skills
- Retail management
- Inventory management
- Visual merchandising
- Staff training
- Staff scheduling
- Customer support
- Operational oversight
- Loss prevention
- Safety compliance
- Employee performance evaluation
- Team collaboration
- Problem-solving
Timeline
Department Manager
coles
06.2022 - Current
Cleaning Supervisor
bayton property services
04.2013 - 08.2018