Brooke Perea
Sydney,NSW
Summary
Dedicated and results-driven professional with 8 years of experience in customer service seeking a challenging role where I can leverage my excellent communication and problem-solving skills to provide exceptional support to guests. Adept at fostering positive customer relationships, resolving issues promptly, and contributing to the overall success of the team. Eager to bring my enthusiasm and commitment to delivering outstanding service to a dynamic and customer-centric organisation.
Overview
8
8
years of professional experience
Work History
Guest Service Agent
TFE Hotels
12.2022 - Current
- Greet and welcome guests in a friendly and professional manner.
- Provide exceptional customer service to guests, anticipating their needs and exceeding expectations.
- Perform check-in and check-out procedures efficiently and accurately.
- Handle guest inquiries, concerns, and requests promptly and courteously.
- Ensure the smooth operation of the front desk, including managing reservations and room assignments.
- Maintain clear and effective communication with other hotel departments to ensure a seamless guest experience.
- Answer phone calls, take messages, and provide information to callers in a professional manner.
- Handle guest payments, process credit card transactions, and maintain accurate records.
Admissions Attendant
Village Roadshow Theme Parks
09.2015 - 08.2022
- Greet and welcome guests as they arrive at the theme park's entrance.
- Sell, upsell and process admission tickets accurately and efficiently.
- Manage and organise queues to ensure a smooth and orderly entry for guests.
- Assist guests with inquiries and sales related to memberships or season passes.
- Address and resolve guest concerns or issues promptly and courteously.
Skills
- Excellent communication and interpersonal skills, both written and verbal
- Strong attention to detail and organisational abilities
- Ability to handle multiple tasks simultaneously in a fast-paced environment
- Problem-solving and conflict resolution skills
- Ability to understand and address customer needs by actively listening and responding appropriately
- Demonstrated ability to understand and empathise with customers' concerns, building rapport and trust
- Efficiently handle multiple customer inquiries and tasks simultaneously, prioritising based on urgency
- In-depth knowledge of the products or services offered, allowing for accurate and detailed assistances to customers
- Collaborative approach to working with colleagues, sharing insights and information to enhance overall customer service
Timeline
Guest Service Agent
TFE Hotels
12.2022 - Current
Admissions Attendant
Village Roadshow Theme Parks
09.2015 - 08.2022
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