Brooke Pratt
Toowoomba,Qld
Summary
Dynamic Team Leader with a proven track record at 24 Seven Restaurant, excelling in mentoring and complaint resolution. Expert in optimizing customer experiences and implementing quality improvement strategies. Adept at budget management and fostering teamwork, consistently enhancing operational efficiency and staff performance. Committed to creating a safe and productive work environment.
Overview
8
8
years of professional experience
Work History
Team Leader
24 Seven Restaurant
02.2019 - 10.2024
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed effective improvement plans in alignment with goals and specifications.
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Observed packing operations to verify conformance to specifications.
- Conducted regular reviews of operations and identified areas for improvement.
- Created and managed project plans, timelines and budgets.
- Collected, arranged, and input information into database system.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Frequently inspected production area to verify proper equipment operation.
Cleaning Supervisor
Border Motel
07.2016 - 02.2019
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed laundry sorting, washing, drying, and ironing.
- Worked with front desk to respond promptly to all guest requests.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Education
Year 12 -
Harristown State High
Toowoomba 11.2005
Skills
- Mentoring
- Complaint resolution
- Coaching
- Technical support
- Task delegation
- Attention to detail
- Quality improvement
- Onboarding and orientation
- Teamwork and collaboration
- Shift scheduling
- Problem-solving
- Account management
- Client communication
- Flexible schedule
- Team Check-ins
- Budget management
- Leading team meetings
- Giving constructive feedback
- Safety
- Daily workflow improvement
- Goal setting
- Employee training
- Leadership
- Staff training
- Team supervision
Timeline
Team Leader
24 Seven Restaurant
02.2019 - 10.2024
Cleaning Supervisor
Border Motel
07.2016 - 02.2019
Year 12 -
Harristown State High
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