Brooke Preston
PERTH,WA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Property Manager
Mark Hay Realty Group
East Perth , WA
10.2020 - Current
- Oversaw lease agreements and ensured compliance with regulations and policies.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
- Managed tenant communications and resolved inquiries for property satisfaction.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Handled resident complaints and expedited maintenance requests.
- Coordinated property maintenance requests and scheduled vendor services efficiently.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Conducted regular property inspections to maintain safety and upkeep standards.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
Food and Beverage Attendant
The Vic Hotel
Subiaco, WA
11.2019 - 03.2020
- Provided exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining areas to enhance customer dining experience.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Processed customer payments, provided change, and balanced cash drawer daily to ensure accurate financial transactions.
- Cultivated supportive environment with positive demeanor towards coworkers and customers to promote team cohesion.
Restaurant Supervisor
The Royal on the Waterfront
East Perth , WA
08.2015 - 11.2019
- Supervised daily restaurant operations to ensure smooth service and customer satisfaction.
- Managed staff schedules to ensure optimal coverage during peak hours, enhancing service efficiency.
- Trained and mentored staff on service standards and menu knowledge.
- Resolved customer complaints promptly, contributing to improved customer satisfaction and loyalty.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
- Utilized strong interpersonal skills to build positive relationships with guests and staff, fostering a welcoming atmosphere.
Education
High School Diploma -
Karratha Senior High School
Karratha, WA11-2007
Skills
- Property management
- Lease management
- Lease renewals
- Regulatory compliance
- Property inspections
- Maintenance coordination
- Work order monitoring
- Tenant relations
- Customer relationship management
- Effective communication
- Exceptional oral and written communication skills
- Problem solving
- Conflict resolution
- Time management
- Interpersonal communication
Certification
- REIWA Property Management Course, Cert IV in Property Services
- Western Australian Drivers Licence
Timeline
Property Manager
Mark Hay Realty Group
10.2020 - Current
Food and Beverage Attendant
The Vic Hotel
11.2019 - 03.2020
Restaurant Supervisor
The Royal on the Waterfront
08.2015 - 11.2019
High School Diploma -
Karratha Senior High School