Brooke Quinn
Summary
Medical professional with strong background in healthcare administration and patient interaction. Proven ability to manage front-desk operations efficiently and maintain high standards of patient confidentiality. Focused on fostering team collaboration and adapting to changing needs with commitment to achieving results. Skilled in multi-line phone systems, electronic health records, and patient scheduling.
Overview
9
9
years of professional experience
Work History
Senior Medical Receptionist
Northern Midlands Medical Services
05.2016 - 04.2025
- Assisted patients with appointment scheduling and inquiries, enhancing overall patient experience.
- Managed incoming calls and correspondence, ensuring timely communication with healthcare providers.
- Maintained organised patient records using electronic health record systems for efficient access.
- Coordinated patient check-in and check-out processes, streamlining workflow in high-traffic periods.
- Collaborated with clinical staff to ensure smooth transitions between administrative and medical tasks.
- Contributed to team efforts in optimizing scheduling practices, improving appointment availability for patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Completed clerical duties and tasks for clinic administration.
- Supported front desk operations and collecting co-payments accurately.
Medical Receptionist
CPR Surgery
03.2022 - 04.2024
- Managed patient scheduling and appointment confirmations efficiently using electronic health record systems.
- Coordinated communication between patients and medical staff to enhance workflow and patient satisfaction.
- Processed patient insurance information, verifying coverage and eligibility for surgical procedures.
- Assisted in managing front desk operations, ensuring adherence to office protocols and procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
Education
Diploma of University Studies - Nursing
UTAS
Launceston, TASSkills
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Adaptability and flexibility
- Attention to detail
- Time management
- Customer service
Timeline
Medical Receptionist
CPR Surgery
03.2022 - 04.2024
Senior Medical Receptionist
Northern Midlands Medical Services
05.2016 - 04.2025
Diploma of University Studies - Nursing
UTAS
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