Brooke Randall
Seaford,VIC
Summary
Dynamic and results-driven professional with a friendly demeanor, experienced in accounts and administration at EV Tours & Charter. Proven track record in effective schedule coordination and exceptional customer service. Skilled in payroll administration and problem-solving, consistently enhancing operational efficiency and client satisfaction. Passionate about fostering team collaboration and delivering outstanding results.
Overview
7
7
years of professional experience
2012
2012
years of post-secondary education
Work History
Accounts and Administration Clerk
EV Tours & Charter
Seaford , VIC
11.2019 - 03.2026
- Managed scheduling and coordination of transport services for clients.
- Maintained accurate records of bookings and customer information.
- Assisted in preparing travel itineraries and service confirmations.
- Provided excellent customer service through effective communication with clients.
- Processed invoices and handled payment transactions efficiently.
- Organized office supplies and maintained a tidy workspace for productivity.
- Answered phone calls, responded to emails and routed incoming mail.
- Process payroll for employees using advanced payroll systems and software.
Bus Supervisor
Ventura
Dandenong , VICE
01.2019 - 02.2020
- Supervised daily operations of bus routes and driver schedules.
- Coordinated communication between drivers, maintenance, and management teams.
- Managed incident reports and addressed customer service issues promptly.
- Mentored junior staff in best practices for route management and safety compliance.
- Assisted customers with inquiries and resolved issues promptly.
Education
Certificate III - Animal Studies
Boxhill Institute
01.2018 - 12.2018
Padua College
Mornington , VICSkills
- Friendly & positive personality
- Excellent customer service
- Invoice / quote processing
- Schedule coordination
- Problem solving
- Team collaboration
- Effective communication
- Payroll administration
- Computer Skills
Languages
English
First Language
References
References available upon request.
AVAILABILITY
I’m seeking a Casual / Part time role, on Mondays, Thursdays or Fridays.
As my children are enrolled in Kindergarten / Daycare my hours preferred are between 9:30am & 4:30pm.
I can start immediately - Thank you!
Timeline
Accounts and Administration Clerk
EV Tours & Charter
11.2019 - 03.2026
Bus Supervisor
Ventura
01.2019 - 02.2020
Certificate III - Animal Studies
Boxhill Institute
01.2018 - 12.2018
Padua College