Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
References
Hobbies and Interests
Generic

Brooke Rawlins

Goolwa North,SA

Summary

I am a dedicated and focused professional who excels in delivering outstanding customer service. I have had extensive experience with customer service and sales, in particular, in my most recent role as Sales Associate with Beacon Lighting where I was required to engage with customers, on a day to day basis, in order to determine their needs and offer suggestions and advice and or solutions.
Also, through running a small family business, I have further developed my problem-solving skills and organisational skills. I pride myself on my “can do” attitude.

Overview

22
22
years of professional experience

Work History

Sales Assistant

Coorong. Clothing
02.2023 - Current
  • Established rapport with customers using active listening and interpersonal skills.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Receipting of money and cash handling
  • Opening and Closing of store
  • Merchandising

Administration Clerk

Southern Solar And Window Wash
03.2015 - Current
  • Receiving/Making Calls
  • Bookings
  • Invoicing
  • Banking
  • Advertising
  • Creating and Designing Marketing Material
  • Using MYOB & QuickBooks accounting software

Sales Associate

Beacon Lighting
03.2018 - 02.2023
  • Greeting Customers
  • Assisting Customers with their lighting needs
  • Creating relationships with regular customers
  • Cashier/Till Closures
  • Merchandising
  • Achieving Monthly Sales Targets
  • Housekeeping Duties
  • Using POS System
  • Creating Orders, Quotes and Sales
  • Email correspondence
  • Receiving/Making Phone Calls

Receptionist/Admin Assistant

Banner Hardware
08.2003 - 10.2006
  • Answering a 12 line 26 extension switchboard
  • Greeting Customers and visitors at reception
  • Maintaining reception area
  • Data Entry (Myob)
  • Filing
  • Assisting accounts payable - reconciling creditors accounts
  • Assisting accounts payable
  • Ensuring creditors were paid on time
  • Petty Cash reconciliation
  • Word Processing for management
  • Ordering of Staff uniforms
  • Ordering of Stationery
  • Banking

Education

Certificate IV - Interior Design & Decoration

TAFE SA.
TONSLEY
09.2024

Traineeship in Certificate III - Business Administration

BJ Network Consulting
Adelaide, SA
2003

Certificate IV in (Business) Real Estate Sales - Real Estate

TAFE SA
Panorama
1999

Skills

  • Passion for delivering exceptional customer service
  • Enthusiastic
  • Friendly
  • Positive attitude
  • Valuable Team Member
  • Highly organised and reliable
  • Great sense of humour
  • Excellent Listening skills
  • Proficient in Computer skills
  • Ability to work autonomously

Additional Information

Fully vaccinated against Covid-19 and up to date with Flu Vax.

Timeline

Sales Assistant

Coorong. Clothing
02.2023 - Current

Sales Associate

Beacon Lighting
03.2018 - 02.2023

Administration Clerk

Southern Solar And Window Wash
03.2015 - Current

Receptionist/Admin Assistant

Banner Hardware
08.2003 - 10.2006

Certificate IV - Interior Design & Decoration

TAFE SA.

Traineeship in Certificate III - Business Administration

BJ Network Consulting

Certificate IV in (Business) Real Estate Sales - Real Estate

TAFE SA

References

Danielle Wilkin - Manager, Beacon Lighitng  Ph: 0431 914 412

Dee Overmeyer -  Senior Sales Consultant, Beacon Lighting  Ph: 0405 157 787


Hobbies and Interests

  • Spending time with my husband and sons
  • Spending time with friends
  • Going to live music events
  • Gardening
  • Interior Design and Decoration
  • Reading
  • Making Earrings

Similar Profiles

CREATE PROFILE
Brooke Rawlins