Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Brooke Roberts

Young,NSW

Summary

Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

7
7
years of professional experience

Work History

Account Manager

Goodyear Autocare Grenfell
03.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Managed time efficiently in order to complete all tasks within deadlines.

Accounting Clerk

Young Glass
08.2020 - 03.2023
  • Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
  • Input high volume of monthly invoices with consistent accuracy.
  • Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
  • Managed accounts payable and receivables and payroll.
  • Identified and resolved internal accounting variances, promoting data accuracy.

Sales Assistant

BWS
09.2018 - 04.2021
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.

Food Truck Operator

Milne’s Butchery
02.2019 - 08.2020
  • Greeted customers, answered menu questions and responded to complaints.
  • Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
  • Accepted orders and packed food for takeout and delivery.
  • Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
  • Planned daily menus and prepped food for service.

Stud Hand

Bowness Stud
11.2018 - 03.2019
  • Maintained a safe and clean stable environment for optimal horse health and wellbeing.
  • Contributed to achieving sales targets by preparing horses for auctions, showcases, and client visits.
  • Demonstrated commitment to ongoing professional development by participating in industry workshops or seminars related to equine care best practices.
  • Improved horse care standards by implementing efficient grooming and feeding routines.
  • Assisted in the successful breeding process, monitoring mare and foal health throughout gestation and birth.

Education

High School Diploma -

Young High School
Young
11-2018

No Degree - Certificate 1 in Light Vehicle Automotive

TAFE NSW
NSW
11-2018

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Self motivated
  • Business development
  • Data processing
  • Bank reconciliation
  • Payroll processing
  • Purchase order management
  • Time management
  • Attention to detail

Timeline

Account Manager

Goodyear Autocare Grenfell
03.2023 - Current

Accounting Clerk

Young Glass
08.2020 - 03.2023

Food Truck Operator

Milne’s Butchery
02.2019 - 08.2020

Stud Hand

Bowness Stud
11.2018 - 03.2019

Sales Assistant

BWS
09.2018 - 04.2021

High School Diploma -

Young High School

No Degree - Certificate 1 in Light Vehicle Automotive

TAFE NSW

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Brooke Roberts