BROOKE ROBINSON
East Fremantle,WA
Summary
A detail-oriented student with exceptional communication and project management skills gained from previous customer service experience. I am seeking opportunities to gain more experience in the fashion industry and to learn about the behind-the-scenes processes. I am a results-driven student with experience in packing and shipping processes, demonstrating a strong focus on team collaboration and adaptability to changing needs. I am skilled in inventory management, quality control, and optimizing efficient workflows as these skills were learnt at Tafe and current customer service role. As a dependable and goal-oriented individual, I ensure the reliable and timely delivery of goods. I am interested in developing new skills in the industry and learning from experienced professionals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Assistant
MBL Food and Packaging
11.2023 - Current
- Assisted customers with inquiries, purchases, and complaints for a positive shopping experience.
- Boosted sales by recommending products and supporting promotions.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Helped warehouse staff pick and pack orders for delivery.
- Worked effectively in fast-paced environments.
Barista/Cashier
Eugene's Pizzeria,Deli and Cafe
12.2021 - Current
- Managed shop opening, closing, and end-of-day tasks efficiently.
- Delivered excellent customer service in a fast-paced environment.
- Built strong relationships to enhance customer loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
Diploma - Fashion Business
South Metropolitan Tafe
Bentley, WA12.2024
High School Diploma -
John Curtin College of The Arts
East Fremantle, WA11-2022
Skills
- Communication
- Teamwork
- Time Management
- POS System Operation
- Customer Service
- Visual merchandising
- First Aid & Safety
- Cash handling
- Inventory management
Certification
- Food Handler Training Certificate
- First Aid Certificate (Completed 28/02/25)
- Barista Certificate
Timeline
Customer Service Assistant
MBL Food and Packaging
11.2023 - Current
Barista/Cashier
Eugene's Pizzeria,Deli and Cafe
12.2021 - Current
Diploma - Fashion Business
South Metropolitan Tafe
High School Diploma -
John Curtin College of The Arts
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