Brooke Rollan
Browns Plains,QLD
Summary
Reliable and punctual Animal Care team member and Team Leader with proven skills cleaning animal areas, coordinating inventory and managing animal needs with care and compassion. Highly organized and hardworking with good communication and multitasking abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Animal Care Assistant
RSPCA Queensland
08.2022 - Current
- Completed approximately 50 hours as a volunteer at the RSPCA over the last year
- Handled puppies and easy-to-walk dogs each shift to ensure they had outside time.
- Ensure their space was clean at all times including completing spot cleans very regularly.
- Provide all adoption dogs with food in the afternoon.
- Create enrichment toys for the dogs to keep their brains active.
- Worked with cats and kittens regularly.
- Ensured I was not transporting any sickness from animal to animal and always maintaining great hygiene.
- Interacted with Animal Attendants and other volunteers to achieve the established goal.
Team Leader
Yo-get-it
03.2021 - Current
- Managed and motivated employees to be productive and engaged in work while on shift.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Resolved staff member conflicts, actively listening to concerns.
- Onboarded new employees with training completed by me and new hire documentation.
- Communicated clearly with employees, and other team members to keep everyone on same page and working toward established business goals.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
- Creation of new product utilising creative thinking in order to bring more profit to the business.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Monitored cash intake, cash handling and completed banking at the end of each day for the store.
- Worked with initiative as majority of shifts were completed individually.
- Improved staffing during busy periods by creating employee schedules and set roles.
- Worked in several locations such as the Chermside Yo-get-it store, as well as the food truck.
- Interacted with hundreds of people each day in customer service, improving my confidence with the public.
Education
Currently Studying - Veterinary Nursing
TAFE Queensland Loganlea
Loganlea, QLD07.2025
Skills
- Brushing and Grooming
- Pet Handling
- Animal Observations
- Exercising and Playing
- Housekeeping Requirements
- Great communicator to customers
- Enthusiastic and emotionally intelligent when handling all situations
- Laundry Duties
- Reading Comprehension
Certification
Certificate three in Fitness
Timeline
Animal Care Assistant
RSPCA Queensland
08.2022 - Current
Team Leader
Yo-get-it
03.2021 - Current
Currently Studying - Veterinary Nursing
TAFE Queensland Loganlea
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