Brooke Sharpley
Sydney,NSW
Summary
Skilled Facilities Manager with a track record of ensuring smooth operations and maintaining standards in various settings including corporate offices and educational institutions. Strengths include strong leadership, problem-solving abilities, and exceptional communication skills. Have made significant impact through implementation of effective maintenance programs, cost reductions, and improving overall efficiency of facilities.
Overview
8
8
years of professional experience
Work History
Facilities Manager
Evolve FM
06.2023 - 03.2024
- Complete operations and ad hoc reports
- Proactively engage stakeholders to ensure that the client’s expectations are met
- Build and develop effective client/stakeholder relationships across multiple levels of the organisation
- Use excellent communication skills to manage the diverse group of clients & stakeholders effectively
- Identify value-add opportunities that the company could offer the client
- Ensure the provision of a safe working environment
- Recommend continuous quality improvement practices and implement Industry Best Practice operations
- Implement building procedures and performance measures and ensure they are always maintained
- Ensure all Critical Environment (CEM) requirements are met – Proactively review existing operations regularly to identify opportunities to reduce costs and improve operational standards
- Provide after-hours assistance if required
- Ensure property risk management program, including audits, is implemented and maintained
- Ensure disaster recovery and business continuity plans are implemented and maintained
- Ensure escalation procedures and incident reporting procedures are implemented and in place
- Scheduling monthly proactive work orders
- Following up and tracking of the monthly proactive work orders
- Managing daily reactive callouts
- Assist in measuring costs, efficiencies, and delivery of services and support service improvement initiatives
- Preparing for AMU monthly and quarterly reports
- Able to negotiate with local contractors and agency personnel
- Ensure risks are accurately identified, contained, and countermeasures are put in place
- Ensure quality of work meets the contract standards
- Endorsing quotes and claims
- Local contractor management
- Local contractor training and onboarding
Facilities Manager
Spotless Integrated Facilities Services
05.2022 - 06.2023
- Post work audits & pre work audits
- Complaint’s certificates – Compliance or escalating issues
- Signing off on completion of work certificates
- Time management of projects and safely completing the work aligning with OH&S policies and procedures
- Stakeholders’ engagement
- Manage and monitor the performance of all sub-contractors and service teams to efficiently deliver planned and responsive maintenance tasks
- Ensuring correct reporting on the jobs, i.e
- Ensuring dates and documentation are compliant
- Maintain a safe workplace at all times within client facilities
- Hazard and incident identification, reporting and elimination approached pro-actively and consistent with company policies or procedures
- Plan and schedule own work to meet required timelines and outputs
- Assist in measuring costs, efficiencies, and delivery of services and support service improvement initiatives
- High level of resilience in working in a KPI driven environment
- Safety
- Based on work orders issued completed, and finalised
- Rating on Principal/School feedback
- Ability to read School & land plans- School assets addition and deletion of assets from the school register
- Preparing for AMU audits
- Complete Site-Specific Safety analysis
- Complete site safety checklists
- Able to negotiate with subcontractors and agency personnel
- Ensuring completeness of maintenance tasks by contractors
- Ensure risks are accurately identified, contained and countermeasures are put in place
- Knowledge of Australian standards
- Strong attention to detail
- Ensure quality of work meets the contract standards
- Ensure the correct price and materials used
- Knowledge of understanding and preparing estimates and quotes
- Knowledge of the building and construction industry
- Ability to plan and prioritise work
- Raising, allocating & issuing work orders
- Manage claims
- Process documents in internal and client systems
- Planned and training/toolbox sessions for contractors
- Organising and running through onsite meetings with clients and contractors
Facilities Manager-Support
Spotless Integrated Facilities Services
10.2021 - 05.2022
- Manage daily operations of service requests and ensure that inquiries are responded to efficiently
- Provide clear instructions and support to clients and service delivery partners to carry out callout work
- Report daily on the progress of jobs; accountable for the receipt, allocation, and completion of requests
- Prioritise customer satisfaction, taking initiative to follow up on outstanding escalations when required
- Manage databases in a timely manner to ensure KPI’s are reached, ensuring compliance to procedures
- Endorsing Estimates & Quotes
Family Support Worker
Zest Personalised Care
02.2019 - 11.2019
- Develop and maintain client program and records documentation according to contract and standards
- Develop and implement routines for families, such as meal planning, cooking and hygiene routines
- Provide detailed feedback to Family and Community Services, Zest, regarding work with the families
- Provide education, appropriate modelling techniques and other services outlined in the service plan
- Offer emotional and practical support to families, in their own homes and in the wider community
- Build trusting relationships with the parents to increase capacity and alleviate their social isolation
Career Recruitment Officer
Aboriginal Employment Strategy
02.2016 - 02.2019
- Responsible for working closely with career seekers to gain a comprehensive understanding of needs
- High attention to detail screening resumes, advising and developing tailored career paths for clients
- Provide ongoing customer service and loyalty to clients and candidates to maximise partnership length
- Work with adherence to internal policies/procedures and regulations within the recruitment industry
- Achieve 100% KPI performance, prepare reports and network with other community organisations
- Provide exceptional customer service, building strong rapport with clients and external stakeholders
Education
Master of Business Administration -
Australian Institute of Business
01.2025
Diploma of Business Administration -
TAFE NSW
01.2022
Diploma of Community Services -
TAFE NSW
01.2018
Certificate III Business Administration -
TAFE NSW
01.2017
Skills
- Project management
- Stakeholder engagement
- Data analysis
- Quality assurance
- Customer service
- Regulatory compliance
References
Available upon request.
Timeline
Facilities Manager
Evolve FM
06.2023 - 03.2024
Facilities Manager
Spotless Integrated Facilities Services
05.2022 - 06.2023
Facilities Manager-Support
Spotless Integrated Facilities Services
10.2021 - 05.2022
Family Support Worker
Zest Personalised Care
02.2019 - 11.2019
Career Recruitment Officer
Aboriginal Employment Strategy
02.2016 - 02.2019
Master of Business Administration -
Australian Institute of Business
Diploma of Business Administration -
TAFE NSW
Diploma of Community Services -
TAFE NSW
Certificate III Business Administration -
TAFE NSW
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