BROOKE SIMPSON
Sydney,NSW
Summary
I am looking for a role within an innovative company where I can contribute my skills to the company’s growth within a team environment. I pride myself in my ability to deliver outstanding customer service to both internal and external customers. I am confident in my ability to work with KPI’s and can quickly adapt to new programs and processes using my previous experience in fast paced work environments.
Overview
13
13
years of professional experience
Work History
OPERATIONS ANALYST & ADMINISTRATION
Freshcare
03.2023 - Current
- In my current role at Freshcare, I manage a diverse set of responsibilities to ensure the smooth running of operations. I oversee the analysis of all operational data, capturing key insights and trends to drive continuous improvements. I coordinate cross-functional projects within the operations team, ensuring they align with business objectives and are executed efficiently. I am also responsible for maintaining and updating the company website, ensuring content accuracy and a strong online presence. Additionally, I manage the eLearning process, reviewing course submissions and assigning them to the appropriate trainers. A key achievement has been leading the implementation of Zendesk, which has streamlined customer support and improved communication channels. I handle both inbound and outbound calls, providing professional assistance to clients and addressing their inquiries. I also manage and resolve support tickets, ensuring timely and effective solutions. To support decision-making, I regularly generate and compile reports to track key performance metrics and identify trends within the business.
EXECUTIVE ASSISTANT
U-POL AUSTRALIA
01.2017 - 03.2023
- Inbox and Diary management for manager and team
- Liaising with internal staff at all levels
- Document management using Sharepoint and internal OneDrive
- Meeting Management - agendas and pre-reading material, minutes, calendar invites, action items
- Develop and maintain internal and external stakeholder relationships
- Domestic and International travel arrangements and detailed travel itineraries
- Expenses, invoicing and monthly finance reporting
- Screen and direct phone calls and distribute correspondence
- Manage IT devices for overall team members in the office - mobile phones, laptops
- Manage vehicle report forms for team members
- Mange and replenish stationary and office supplies
- All ADHOC administration work as directed by manager
ADMINISTRATIONS OFFICER
TELSTRA BUSINESS CENTRE
01.2015 - 01.2017
- Greeting clients at reception desk
- Managing a high number of customer inquiries
- Manage and replenish stationary and office supplies
- Dealing with incoming and outgoing stock
- Managing in-house databases
- Schedule in-house and external events
- Processed payments and following up on outstanding account invoices
- Entering leads and managing accounts
- General administration duties
ASSISTANT TEAM MANAGER
HOOTERS AUSTRALIA
01.2012 - 01.2015
JUNIOR ADMINISTRATION CLERK
PREMIER STEEL
01.2012 - 01.2014
Skills
- Exceptional Customer Service
- Office Suite (Word, PowerPoint, Excel, OneNote, Outlook, OneDrive, SharePoint)
- Zendesk
- SAP
- Administration Support
- KPI Management
- Peach Software
- Project management
- Performance reporting
- eLearning administration
- Regression analysis
- Trend modeling
- B2B Sales
- Auto-dialler systems
- Data Entry/Management
- Effective time management
- Strong interpersonal skills
- Team events
- Working remotely
- Strong communication skills
- Problem-Solving
- Attention to detail
- Supply chain management
- Website management
- Database management
- Problem solving
References
References upon request
Timeline
OPERATIONS ANALYST & ADMINISTRATION
Freshcare
03.2023 - Current
EXECUTIVE ASSISTANT
U-POL AUSTRALIA
01.2017 - 03.2023
ADMINISTRATIONS OFFICER
TELSTRA BUSINESS CENTRE
01.2015 - 01.2017
ASSISTANT TEAM MANAGER
HOOTERS AUSTRALIA
01.2012 - 01.2015
JUNIOR ADMINISTRATION CLERK
PREMIER STEEL
01.2012 - 01.2014
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